Technical Support Sales

AAMIR SIDDIQUI

**** **** ****. *** ***, Plano, TX 75025 – 510-***-**** – ********.*****@*****.***

QUALIFICATIONS SUMMARY

• Highly motivated and seasoned professional with more than 10 years of experience in IT,

Technical Support, Management, Sales and Recruiting with best of breed companies.

• Strong technical background with a proven ability to participate and manage multi-million dollar

engineering projects, was involved in developing and supporting semi-conductor applications, with an

education from a top ranked Engineering School.

• Cisco certified CCNA with hands on experience in Routing and Switching fields.

• Excellent interpersonal skills; organized, creative, professional, cooperative, and trustworthy team

player. Proven record of customer satisfaction and providing timely Technical Support.

TECHNICAL SKILLS

Network: TCP/IP suite, LAN/WAN, IP, Routers, Switches and wiring

Routing Protocols and technologies: RIP v1/v2, OSPF, EIGRP, IP addressing and Subnetting, VLAN

configuration and Trunking. OSI Networking model. Security through NAT and ACLs.

Operating Systems and Platforms: MS Windows Suite, Linux, AIX, HPUX, Sun Solaris, Cisco IOS.

PROFESSIONAL EXPERIENCE

Infosys Technologies Limited

Networks and Infrastructure Lead Talent Acquisition

(February 2012 – Current)

• Lead Infrastructure and Networking hiring initiatives utilizing my vast IT experience and

background.

• Identify job duties, required skills, and overall understanding of Networking and System

Administration positions in an effort to properly screen and recruit the right candidate.

• Facilitate in the entire process for candidates joining the organization, from initial interview to

bringing them on board. Liaison between the hiring managers, Compensation and Benefits, offers team

and the candidates to ensure the entire process is delivered on a timely manner.

• Manage recruitment events and projects targeting high volume requisitions. Ran several portfolios

from different domains simultaneously, successfully bringing new Network engineers and System

administrators to the organization.

Robert Half Technology Dallas, TX

Senior IT Recruiter (October 2010 – December 2011)

• Full-desk recruitment in all levels of IT requirements and managing a team of seasoned recruiters

based upon my Infrastructure and Technical Support experience.

• Responsible for full lifecycle recruitment, qualifications analysis, salary negotiations, and hiring of

experienced technical consultants (contract, contract-hire) and permanent placements for clients.

• New business development and managed all aspects of the sales cycle from initial lead

qualifications to the close of the requisition. Generate sales leads through execution of aggressive cold

calling efforts and revisit old sales leads exercising a proven ability to overcome objections.

Liberty Tax Service Castro Valley, CA

Operations Manager (September 2007 – September 2010)

• Team Leader to a group of professionals responsible for support and administration activities

including, but not limited to, all scheduled and as needed software and hardware installations,

configuration, administration, support and troubleshooting of mission-critical technologies within the

Local Area Network (LAN).

• Administration activities included level I/II escalation support, client relations, software resolution,

hardware break fix, onsite support, timely reporting to appropriated groups, as well as vendor relations.

• Successfully ran Tax school each year which trained and managed a team of tax preparers on

individual and corporate income taxes returns. Lead the entire team of 25 new and returning tax preparers

through team building and morale boosting exercises.

• Emphasized heavily on client service by providing personalized service to each client thus

bringing customer satisfaction ratios of the office among the top 5 offices in the region. The customer

retention was at a staggering rate of 71%, one of the highest in the industry.

American Realty & Funding

Hayward, CA

IT Specialist and Realtor (June 2004 – August 2007)

• Maintained the Networks between the various offices of the company using Cisco Routers and

Switches.

• Securing network resources with shared folder permissions, implementing file security system

• Professional responsibilities included configure, install and update various software tools,

time/task coordination, administration, following corporate policies and procedures, documentation, and

scheduling as needed reports to management

• Managed a successful training program for Mortgage and Real Estate transactions including loan

processing, underwriting and Escrow procedures.

• Recruited, hired, trained and successfully managed a sales team of 20 Real Estate and Loan

Agents, generating volume exceeding $10 Million a month.

• Expanded the operations to multiple sites in the Bay Area that helped close record breaking

Mortgage and Real Estate transactions.

Red Hat, Inc. Sunnyvale, CA

Technical Support Engineer (March 2000- February 2004)

1. Provided Technical Support for customers with Tier 1/2 level software issues. Reproduced

customer problems internally and validated software fixes by applying patches, on multiple

platforms for UNIX/Linux.

2. Managed and led engineering projects that involved multi-million projects over several

quarters.

3. Supervised Technical Support teams covering different software applications on Red Hat

Linux; working closely with various managers and team leaders.

4. Performed scheduling with the Vice President of Engineering for teams assigned for

support duties

5. Actively participated in organizing and conducting presentations at Trade shows promoting

the various products of Red Hat software.

Cygnus Solutions Sunnyvale, CA

Field Applications Engineer (March 1998- March 2000)

• Supported semi-conductor applications and software for Embedded Systems on various

platforms including Windows and several flavors of UNIX and Linux.

• Managed and supported clients including local and international multi-billion dollar companies

such as Sony, Hitachi, Nintendo

• Additional responsibilities and activities included providing technical support for general systems

administration, as needed technical support and training of new technical professionals, and various

LAN/WAN issues.

• Worked as a liaison between clients and engineering in reproducing and fixing client’s software

issues

EDUCATION AND CERTIFICATIONS:

Purdue University - Bachelors in Electrical Engineering

CCNA – Cisco Certified Network Associate

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