Project Manager Customer Service

Satreta White

**** ********* ********** **** ( Duluth, GA 30096

Home: 678-***-**** ( Cell: 678-***-****

*******@*****.***

Education

Georgia Perimeter College - Decatur, GA, 01/2010 - Present

Relevant Courses:

Financial Accounting

Business Law, Research Writing

Business Information Systems

Public Speaking and Communications

Member of Phi Theta Kappa Honor Society

Georgia Work Ready- Math and Reading- Platinum

Computer Skills

MS Word-2007 MS Outlook-2007 GAAP

MS Excel-2007 SAP ADP Payroll

MS Clarify Accounts

PowerPoint-2007 Receivable E-Verify

AWD, Imageright MS Publisher

Lotus Notes Quickbooks

Windows 7

AgencyWorks

MS Access-2007

Sharepoint

Gwinnett County

Human Resources Associate Courthouse (Contract)

07/12-Present

Assume general administrative and clerical support within Human Resources

(answer telephone, sort/open/deliver mail, make copies, file/scan documents,

etc.)

Assist Recruiter within all areas of Talent Management (i.e. posting internal

and external job openings and employment advertisements, rejection

emails/letters, and coordinating and scheduling interviews)

Administer pre-employment assessments (testing), paperwork and background checks

Responsible for new hire on-boarding process

Conduct timekeeping and payroll entry into the HRIS on a semi-monthly basis

Coordinate and schedule meetings, New Hire Orientation, Compliance and

Technology review, lunches, pictures, etc.

Ensure completion of new hire paperwork

Administer payroll reporting and distribution on a semi-monthly basis

Maintain personnel files in compliance with all guidelines and applicable legal

requirements

Assist in processing termination checklists

First point of contact in HR for employee assistance and visitors

Act as a backup to the front desk person during breaks by greeting and directing

visitors entering the organization

Update HR related reports

Tidy and maintain HR area (keep printers and copiers filled with paper, etc.)

Post internal announcements

Assist in the New Hire Orientation process and provide backup to HR Coordinator

Act as backup to HR Coordinator in downloading payroll invoices and submitting

to Accounts Payable

Verify I-9 documentation to ensure accurate and current information on form, in

compliance with applicable legal requirements

Manage processes and requirements of e-verify)

Other duties and special projects as assigned by HR Management

ADP-Alpharetta, GA (Contract)

Payroll Specialist

05/12-06/12

. Delivered a world class service experience that inspires loyalty while

exceeding client expectations for industry payroll knowledge, empathy,

and professionalism

. Exceeded expectations of new CPA and Wholesale Firms as the first

point of contact

. Managed payroll implementation process for new clients on the SBS Run

Wholesale platform

. Received payroll entry details from clients, validate for accuracy,

and submit for processing

. Validated data input and set client expectations for full conversion

of firms client base

. Assumed personal accountability for resolution of Payroll inquires

from CPA and Wholesale Firms

. Processed special quarter/year-end adjustments properly, as requested,

to ensure client receives accurate year-end reports, W2s,and tax

filings

. Maintained all company and employee master-file information as

directed by the client

. Document client resolutions for each inquiry in a clear, concise, and

efficient format

. Provided on-going client education for ADP payroll process while

highlighting system capabilities to maximize client value

. Communicated effectively and efficiently in a fast-paced environment

. Achieved & exceeded individual goals while contributing toward

department goals for quality, productivity, and schedule adherence

. Demonstrated personal commitment toward continuous talent development

First Financial Security-Norcross, GA New Business Case

Manager

(Contract) 10/11

-1/12

. Reviewed all incoming life insurance and/or after-tax annuity

insurance applications to ensure proper completion.

. Managed 254 Agents and their cases

. Communicated application status to all interested parties (agents,

underwriters, management, etc.). Provide thorough knowledge of all

systems utilized to complete duties and serve as a resource to others.

. Applied knowledge of pertinent laws, regulations and rules.

Communicates verbally and in writing with individual and institutional

clients to clarify requests and obtain additional documentation

required to process transactions.

. Completed data entry on applicable administrative

system(s)(Agencyworks) and conduct a thorough review of all

applications.

. Facilitated the ordering and retrieval of all necessary underwriting

requirements, including exams, inspection reports, telephone

interviews, attending physician statements, etc. Facilitate

suitability approvals and agent signature requirements to maintain

proper regulatory processes are followed consistently.

. Maintained detailed, compliant and accurate files. Ensure that the

electronic file is complete once a policy is issued. Follow up and

provide timely status reports to management, underwriters, or

agents/advisors.

. Set policy up for issue, policy assembly and secure final delivery

documents. Other functions include Imaging/Faxing, Copying, and Filing

Work independently or under guidance of Manager of Operations to

process transactions.

. Utilized job aids or templates to create written correspondence and

often communicates via memos or emails to individual clients.

. Consistently met or exceeded the productivity and quality standards

set forth by the department. Serves as subject matter expert (SME) on

projects and performs testing on process improvements or

implementations of new functionality.

Georgia Perimeter College- Covington, GA Project Manager

Community & Wellness, (SGA)

6/10-12/10

Responsible for promoting the physical, mental and emotional well being of

Georgia Perimeter College students and strengthening the bond between

Georgia Perimeter College and the community through volunteerism. Planned,

promoted, and executed programs for students to enhance a healthy and

community connected lifestyle.

Highlights:

. Planned and Hosted Field Day 3.0

. Created flyers for the events in Ms Publisher

. Managed budget of 7,500 dollars for semester, allocated 1.5 million

dollars for five schools

. Planned and Promoted "Salsa Night" to support diversity

. Initiated and coordinated Can Food Drive 2010 for less fortunate

. Managed 5 committee members

. Created, prepared, and presented proposals

. Interacted with students and clients

. Reconciled invoices and billing discrepancies

. Managed several projects

Aegon Insurance - Atlanta, GA Data Support Coordinator/Billing

Specialist Premium Accounting

Dept(12/07-01/10)

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and billing) as the Data Support Coordinator of the Premium

Accounting Department. Coordinated travel arrangements, maintained database and

ensured the delivery of premium service to customers. Entered data for reports

and insurance forms in Ms Excel and also in company database. Ensured that

each department received the mail each day. Quickly became a trusted

coordinator known for "can-do" attitude, flexibility and high-quality work.

Processed claims and refunds in a timely manner.

Highlights:

Communicated effectively with multiple departments to plan meetings and prepare

welcome packages for new employees and customers. Established strong

relationships to gain support and effectively achieve results. Processed

insurance contracts and health Statements

Helped coordinate four recruitment events that contributed to consistently high

customer satisfaction levels.

Entrusted to oversee the office in the supervisor's absence. Provided timely,

courteous and knowledgeable response to information requests; screened and

transferred calls; and prepared official correspondence.

Co-developed comprehensive, 20-page training manual that enabled faster ramp-up

for newly hired support staff.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master

new concepts; positive work ethic; and commitment to providing unsurpassed

service.

Processed claims and refunds to customers promptly and accurately

Performed basic accounting and billing functions

Maintained vendor files and resolved invoice discrepancies

Knowledge of GAAP

JP Morgan Chase Bank- Atlanta, GA

Operations/Cash Receipts Specialist

Accounts Receivable Dept

04/2006-07/2007

. Processed cash, ACH, and check payments accurately

. Cash Posted, ten key by touch

. Administrative support(copying, faxing, other clerical duties)

. Created and reconciled month ending reports and financial statements

. Performed basic accounting, billing, accounts receivable

. Data entry/ typing and customer service, Lockbox experience

. Assisted in training and getting new employees familiarized with company

procedures

. Performed under pressure and met all critical deadlines

. Created letters and thank you notes in Microsoft word

. Distributed mail to employees, also faxed invoices to clients

. Planned activities and meetings for employees and clients

. Created, maintained, and edited numerous databases in Microsoft Excel

. Created Power Point presentations

. Assisted in interviewing potential employees

. Have experience in working in a high-paced, production environment

. Handled customer inquiries over phone, which included billing, payments,

deposits, and transmissions

. Resolved invoice discrepancies and keyed bill of lading numbers

. Knowledge of GAAP

Federal Reserve Bank- Atlanta, GA (contract) Payment

Processor 11/2005-04/2006

. Processed check payments; Knowledge of Federal codes

. Data entry, alpha-numeric, numeric, ten key by touch

. Prepared checks to be encoded

. Sorted mail and group checks according to Fed code

. Quality control and Lockbox experience

. Handled time and date sensitive information

. Balanced and reconciled reports

Suntrust Bank- Stockbridge, GA (contract) Data Entry

Specialist 01/2005-06/2005

. Processed check, ACH, and cash payments

. Keyed account numbers and numeric amounts

. Serviced customers over phone and by email

Wachovia Bank-Hapeville, GA Associate II Payment

Processor 09/2002-07/2004

. Processed check and cash payments

. Keyed check, credit, account numbers

. Posted payments to accounts, handled NSF accounts

. Scanned and encoded checks, mailroom experience

. Assisted in claim handling dealing with insufficient checks and

accounts

. Lockbox experience, cash posted

Contact this candidate