Customer Service Management

Kenesha M. Cherrington

***-** ***** ******, ******* NY 11436 347-***-****(C)/718-***-****(H)

**************@*****.***

SUMMARY:

A competent, reliable, goal-directed professional with 10+ years'

experience in office administration resulting in excellent customers'

satisfaction through exceptional inter-personal, telephone, and digital

communications, underpinned by professional work ethics that are

transferrable to any job.

AREAS OF

EXPERTISE:

_

. Customer Service

. Communications

. Analytical Thinking and Problem Solving

. Multi-tasking and Prioritizing

. Professional Work Ethics

. Efficiency and Reliability

PROFESSIONAL WORK

EXPERIENCE:

Ministry of Education - Jamaica (financial management division)

Salaries Officer - (November 2012 - June 2013)

. Calculate fortnightly remuneration for

approximately two hundred watchmen

. Record calculated remuneration, and any other

information regarding each watchman on individual

salary cards

. Input data on payroll, and control systems

fortnightly

. Check data on payroll system against control

system to ensure balancing of payroll

. Issue checks, and cash cards

Disbursement Cashier - (January 2011 - October 2012)

. Collect cash/checks from customers and generate

receipts accordingly

. Disburse checks and maintain record

. Record post-dated checks for replacement

. Mail checks to payees and retain mailing records

. Post receipts to the Ministry's Financial

Management Accounting System

Ministry of Education - Jamaica (Student Assessment unit)

Records Officer - (April 2001 - January 2011)

. Administer, and distribute results of the Jamaica

School Certificate (JSC) and Secondary School

Certificate (SSC) examinations

. Maintain record of statement requests, examination

results and certificates issued

. File correspondence

. Assist in the registration of candidates desiring

to sit the JSC examination

ACADEMIC/EDUCATIONAL BACKGROUND AND ACHIEVEMENTS:

University of the West Indies (Mona): B.Sc. Degree - Management Studies

(Accounts) Hons.

Duff's Business College: Diploma - Accounting & Management

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