Customer Service Manager

EVA GIDOVA

*** ******** ****** ( Harrison, NJ ***29 ( 862-***-**** (

*******@*****.***

SUMMARY: Strong background in Customer Service and Office Administration;

proficient multi-tasking

Advanced - Microsoft Word and Excel (certified); Outlook, data entry:

Capricorn, Outcomes

Considerable interpersonal and communications skills; works well with

others and independently

Highly motivated self-starter; willing to acquire new skills, tasks,

procedures, and projects

Multilingual-fluent in English, Polish, Slovak, Czech and Russian

(conversational)

EXPERIENCE:

4/13 - 6/13 CATHOLIC CHARITIES OF ARCHDIOCESE OF NEW YORK New York, NY

Office Assistant/ Intern

Provide general administrative support to Case Manager, Education

Instructor and Youth Program Coordinator

Assist the Receptionist; answering incoming calls and welcoming all

visitors

Organize office paper (hardcopy) and electronic files

Create various files and notes using office programs-Microsoft Word and

Excel

Input students information into the database (Capricorn and Outcomes)

10/10 - CLEANING SERVICE Harrison, NJ

Present

Administrative Assistant/Manager

Managed the daily activities ensuring appropriate cleaning of all rooms

and all public spaces

Trained all new staff members to uphold the highest standards of

cleanliness, safety and conduct

Purchased, re-ordered and maintained household cleaning supplies and

inventory

8/93 - 2/96 FASHION BOUTIQUE STORE

Michalovce, Slovakia

Sales Associate/ Manager

Provided highest-level of customer service; assisted with inquiries and

locating merchandise

Demonstrated and used product knowledge to promote sales /advertisements

to customers

Maintained and organized merchandise on the floor and display windows

Built loyal relationships with customers by creating a memorable, luxury

service environment

Handled monetary transactions, and prepared merchandise for purchase

1/93 - 8/93 FAST FOOD RESTAURANT Michalovce, Slovakia

Food Server / Cashier

Provided cold beverages and prepared hot meals for customers

Handled customers' bills and cash transactions

Worked cooperatively with other servers to meet and exceed guests

expectations

8/90 - 12/92 HOTEL JALTA Michalovce, Slovakia

Receptionist

Provided guests with room key after check-in

Administered all reservations, cancellations, and processed payments

according to company policy

Handled all guests inquiries in a professional and courteous manner

Answered incoming calls and transferred calls to appropriate staff or

department

Assisted guest with checking out of the hotel at the end of their stay

EDUCATION:

9/12 - 12/12 CAREER SERVICE TRAINING CENTER

New York, NY

Microsoft Word Microsoft PowerPoint

certification

Microsoft Excel QuickBooks

certification

Microsoft Outlook

9/83 - 6/87 ACADEMY OF CATERING SERVICES

Humenne, Slovakia

High School Diploma

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