Technician Service

RODOLPHO N. LAYME **** Abbey Ave Orlando Florida *2833

Home: 321-***-**** Cell: 540-***-****

**********@****.***

FORD MOTOR COMPANY CERTIFIED

ASE MASTER TECHNICIAN CERTIFIED / ASSET CERTIFIED

Summary

Results oriented, motivated, hard working, reliable, productive with the

proven ability to deliver high quality work and achieve excellent customer

satisfaction. Possess more than seven (7) years experience in the

automotive industry as a highly qualified technician, sales member, and

service advisor, performing in fast paced, high volume dealerships.

Maintain more than three (5) years of heavy hauling experience along with

more than four (4) years working in heavy equipment and truck service

repair. Acquired and applied a vast number of invaluable skills including

that of problem-solving and attention to detail.

CERTIFICATIONS

Engine Performance Manual Drive Train & Heating & Air Engine

Axel Conditioning Repair

Electrical / Electronic Brake Systems Steering and CDL

Systems Suspension Certified

Automatic Transmission / Federal Carrier Safety Sales Certified

Transaxle Regulation

Class "A" CDL Driver's License

Certified in all Ford / Kia University, Allentown, PA 2003-2006

HIGHLIGHTS

. Bilingual: Portuguese & English

. Excellent driving record and safety rating

. Trained and advanced certified in all Ford Motor Company Technical

training and Kia Motor studies and experience

. Certified and trained in Federal Carrier Safety Regulations

. Maintained up-to-date working knowledge of all scan tools and computer

systems, such as Tech II, Tech Link online

. Specializing in automotive diagnostics

. Interface professionally and communicate easily with customers,

service writers co-workers known for integrity and honesty in all

customer dealings

EDUCATION

Northern Virginia Community College

A.S. Applied Science Degree in Automotive Technology

Graduated with honors

Northern Virginia Community College

Pursuing BA in Mechanical Engineering (70+credit hours)

WORK HISTORY

Theros Equipment: Fredericksburg, Virginia

Driver / Heavy Equipment Operator

3/2012 - 7/2013

. Ensure proper loading/unloading and timely delivery of equipment to

residential / commercial locations

. Safely handle a broad range of vehicles and heavy equipment

. Inspect equipment and report to maintenance if repairs are needed

. Assist customers with proper operation of equipment

Capital Rentals: Triangle, Virginia

Driver / Heavy Equipment Operator

3/2008 - 3/2012

. Ensure proper loading/unloading and timely delivery of equipment to

residential / commercial locations

. Featured in several safety magazines for improving safety on the job

. Safely handle a broad range of vehicles and heavy equipment

Marlow Motors: Front Royal, Virginia

Service Writer 2/2007-

3/2008

. Implemented new process to reduce the amount of wait time for the

customer

. Up sell 20+ hours of work each month, accurately assess problems and

needs and provide adequate information and advice for customer

decision making

Werner Enterprises: Allentown, Pennsylvania

CDL Class A Driver 5/2007

- 11/2007

. Experienced working outdoors under inclement weather conditions for

extended periods of time

. Provided minor maintenance training to Over The Road (OTR) drivers to

improve mechanical down time

. Ensured complete compliance with all Department of Transportation

regulations

Lindsay Chevrolet: Woodbridge, Virginia

Technician 4/2006

- 7/2007

. Produce an average of 60+ flat rate hours weekly performing all

automotive duties on the team

. Prioritized work flow to obtain increased customer satisfaction level

and quicker repair times

. Interface professionally and communicate easily with customers

Malloy Ford Lincoln Mercury Kia: Woodbridge, Virginia

Technician 10/2001

- 4/2006

. Maintained excellent customer satisfaction rating with virtually zero

(0) comebacks

. Created team customer data base, dispatched work and successfully

managed four (4) man team of technicians

. Assisted service manager and service writers by locating required

bulletins and warranty information and responded to customers

telephone inquiries on technical problems

HOBBIES

Racing Enthusiast

Receiving racing experience with Richard Petty Driving School

Current Member of Kart Racing (AIK)

Snowboarding

Volleyball

Contact this candidate