Customer Service Sales
Resume:
Scott Deming
Customer Service Specialist
Highly regarded professional with top-notch interpersonal skills
And a proven record of sales and service
Profile
• Skilled relationship builder who is able to establish easy rapport with customers,
building trust and respect. Highly service oriented individual who is responsive to
need and follows through diligently.
• Respected team player known for dependability and commitment to achieving goals.
• Customer driven professional with a positive history in sales and service.
• Effective communicator who is always refined and professional, yet friendly and
engaging.
Experience
Alaskan Home Services, Tempe, AZ 2006 to present
Quality Control Manager
Meet customers at job sites, collect information on replacement system orders.
Develop list materials to parallel proposals and invoices. Follow up with customers
on progress.
• Design and evaluate new system replacement, providing customer with options.
• Earned reputation for going the extra mile to improve the quality of customers
installation experience.
• Successfully sold additional upgrades and add on services, leveraging relationship
building skills to increase sales.
• Increased efficiency of install by training install crews advanced techniques, and
coordinating between departments to improve time management.
Alaskan Quality Services, Tempe, AZ 2000 to 2006
Service Supervisor
Trained and assisted technicians with advanced troubleshooting, sales, maintenance and
educated customer on warranties and system operation.
• Pinpoint customers comfort concerns, estimate, advise and resolve issues.
• Capably addressed customer inquiries, providing promp response to all concerns.
• Overhauled maintenance programs to maximize profit and increase customer
satisfaction.
Education
Refrigeration School Incorporated, Phoenix, AZ
E.P.A. Universal Certification, February 1999
4115 East Bluefield Avenue, Phoenix, AZ 85032
*********@*****.***
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