Training Sap

Resume of Christopher James Howkins

• Cell Phone 828-***-**** Email

*********@*****.***

• Location

• Lenoir, North Carolina

SUMMARY

Chris has spent sixteen years working with ERP systems, starting as an End User/Super user and working up to a Senior

Training Consultant. Chris is a very skilled trainer and facilitator who enjoys customer facing and interaction. Chris is also able

to analyze client training and role needs and develop training data in ERP systems such as SAP and Oracle.

Skills

• Training Development and Delivery in multiple SAP Modules, including Materials Management,

SAP

Purchase to Pay, Plant Maintenance, Finance and Controlling, Supplier Relationship Managemen

and Customer Relationship Management

• Change management

• Creation of e Learning courses

• Facilitate and deliver Train the Trainer courses

• Maintaining Training clients and refresh schedules

• Creation of training data for Instructor Led classes

• Knowledge transfer to Competency centers for clients

Oracle • Training Development and Delivery in both Oracle 11 and 12b business suite

• Creation of training data

• Support End Users

Training • InfoPak (SAP) Creation of e Learning and individual simulations

Development and • uPerform (SAP) Creation of e Learning and individual simulations

management tools

• STT (SAP) Creation of e Learning and individual simulations

• OnDemand/UPK (SAP & Oracle) Creation of e Learning and individual simulations

• Windows Office suite

• Vision flowcharts

• Worked with various Learning Management Systems to create exams and knowledge check

Selected Project Experience

NTT DATA -- Mar 2013 to August 2013 -- Training Delivery and Development

• Background

Provide a modern ERP system to group all the diverse companies into one Business and assorted business processes. Around

Purchasing, Sales and Distribution, Finance and Human Resources.

• Responsibilities

• Used uPerform to generate Transactional details

• Provide SAP knowledge to Training team

• Trained the Client’s Subject Matter Experts with soft skills for training

• Deliverables

• Deliver SAP Training Materials

• Create and edit uPerform recordings for training and End user support

1 Page

Christopher James Howkins – Technical Training SAP Consultant 2 Page

Cunningham Lindsey Beacon SAP Project -- Sept 2012 to Dec 2012 -- Training Lead Delivery and

Development

• Background

Provide a modern ERP tool to collect costs and manage Financial tasks at this Insurance Processing firm. Wave one-of-

three is the North American rollout covering Purchasing, Assets, Finance and Project Systems.

• Responsibilities

• Used uPerform to generate Transactional details

• Trained the Client’s Subject Matter Experts with soft skills for training

• Managed the uPerform server

• Deliverables

• Deliver SAP Basic Navigation course to Super Users and End users

• Create and edit uPerform recordings for training and End user support

• Create e learning courses as required

• Administrator of the uPerform server

• Courses, Exercises and data for training courses

• End user training schedule

HCL Axon Bench projects - July 2012 to September 2012 -- Training Consultant

• Background

To update and redo courses in the HCL Academy so that up front SAP training could be Conducted for a client.

• Responsibilities

• Generate and update the standard HCL academy documents

• Lead a training team in creating and updating Academy training materials for Bristow Helicopters

• Update the branding on the documents to new standards

• Deliverables

• Help define the needs for the Academy documents

• Define which training documents should be removed and which updated

• Edit and review documents created for Bristow Helicopters academy

• Check uPerform simulations as necessary

NCR ES project -- May 2012 to July 2012 -- Training Delivery and Development

Background

To support NCR’s network of Point of Sale, ATM, and Customer service machines NCR are implementing a global

Oracle system. This Enterprise Service system is to replace seventy six global IT systems and streamline client support

and service.

• Responsibilities

• Used UPK tool to create simulation

• Trained the European Global Call Management team in Belgrade Serbia

• Supported other trainers in the team

• Understood the needs of the Oracle tool for the client

• Attended the Train the Trainer remotely from the Peachtree client site in Georgia

• Delivered Teach backs to peers and client Subject Matter Experts

Christopher James Howkins – Technical Training SAP Consultant 3 Page

• Created Visio Process flows for the Field Operations processes

•

• Deliverables

• Creation of e learning course for software installation on mobile devices

• Deliver Global Change Management course to NCR’s Serbian office

• Edit and create UPK recordings for training and End user support

Christopher James Howkins – Technical Training SAP Consultant 4 Page

HECO (HCL-Axon) Honolulu Hawaii -- August 2011 to April 2012 -- Change Management Analyst and

Training Developer

• Background

HECO needed to replace their custom designed software as it was not working to original specifications. Also the new

SAP/CRM system would provide cost savings. The implementation was to cover both SAP ECC 6.0 Supplier

Relationship Management (SRM) and Customer Relationship Management (CRM) using a Web portal for the Customer

service team.

• Responsibilities

• Developed Role Leaflets and Handbooks

• Developed Stop Start Continue guides

• Facilitated and delivered Communications Workshops to End users

• Developed End User Training courses and assessments

• Delivered Classroom training in the following areas, Finance, Work Management (PM), Customer Service (CS), SRM and

CRM Web courses

• Maintained a good client relationship

• Created and maintained uPerform simulations and work instructions, publishing and uploading them to APSE

• Creation and maintenance of Customer sign up e learning course

• Conducted training on thirty days, delivering between one and three courses per day

• Created Data for training courses and used mail merge tool to create exercise documents for training

• Deliverables

• Role Leaflets and Descriptions

• Start, Stop and Continue guides

• Develop training materials

• Create and maintain uPerform recordings to be linked to both CRM and SAP transactions

EMC (HCL-Axon) Southborough MA -- July 2011 -- Training Team lead, Production Development (Jul/Aug

2011)

• Background

EMC were using multiple systems to manage various parts of their business, SAP was chosen to replace the multiple

systems. This included the Product Development, Financial, Customer Service and Master data areas.

• Responsibilities

• Team lead for the Product Development (PD) team,

• Worked with Global team leads for the PD team

• Worked with one onshore team member and two offshore team members

• Reviewed the Business Process Documents and Configuration Requirement documents for the training teams

• Worked with the communication team to provide clear understanding to the end users of the new system

• Deliverables

• Created Training materials using an offshore team

• Created e learning course for SAP Basic Navigation

• Edited and performed Quality checks on uPerform documentation

• Created training data

• Managed training documentation process for PD in APSE

Christopher James Howkins – Technical Training SAP Consultant 5 Page

UNILEVER -- August 2010 – June 2011 -- SAP senior Logistics Training consultant and Team lead

• Responsibilities

• Created and maintained documentation for generic and site specific training

• Helped to create SAP training and Support schedules for individual sites

• Worked with Bar Code readers and the SAP Supplier Relationship Management (SRM) piece

• Conducted gap analysis for the sites based on new and old SAP systems

• Helped to support sites after individual go lives

• Supported the receiving and Materials Requirement Planning procurement

• Delivered classroom training for courses involving PC’s and bar code scanners

• Gathered information on security roles for new and existing SAP users at sites

• Created uPerform e learning for reporting courses to allow these to support Batch reporting going forward

• Delivered specialized Train-the-Trainer courses for specific sites

• Created and maintained data in a dedicated SAP client

• Helped to troubleshoot problems for new end users

• Created Vizio flow charts for new business process, swim lanes diagrams

Bacardi (Wipro) -- March 2010 to August 2010 -- Senior Training Consultant Spirit project April 2010 to Aug

2010

• Responsibilities

• Created documentation and data for the European part of the SPIRIT project

• Worked with Bacardi Change Management teams from US, Mexico and Canada

• Edited off shore training documentation and simulations

• Helped to improve/develop the Bacardi online SAP Basic Navigation course

• Created uPerform e learning PS overview course

• Generated area specific training materials and data

EMD Serrono -- January 2010 to Feb 2010 -- SME and Training Consultant – PS & CO (Jan 2010 to Mar 2010)

• Responsibilities

• Creation of localized training materials for the PS and CO modules

• Created Step by step documentation using Word and passed it to the local SAP SME’s

• Helped local SME’s to avoid scheduling clashes for individuals with multiple training requirements

• Worked with the local SME’s to define relevant transactions for specific training courses

• Did some knowledge transfer to the local SAP trainers and Instructional designers

• Developed and updated e-learning courses in PS/CO

Vestas Wind Systems -- January 2008 to June 2009 -- SAP CS Training Consultant (Jan 2008 to Mar 2009)

• Responsibilities

• Delivered training in the CS module for Maintenance technicians in the following countries

• America • India • UK • Japan

• Updated InfoPak simulations for the Netweaver area of the CS modules

• Loaded the remote software for training onto the training laptops and set up the training rooms

• Provided onsite and remote support for the above countries after their individual ‘Go Lives’

• Maintained data in the training client for the various training courses

• Managed the refresh scheduler during the Indian and Japanese roll outs

• Provided follow up training for new users in America

GSK MERPS Project -- December 2012 -- SAP PM Training Consultant (DEC 2007)

• Responsibilities

• Delivered existing five-day PM training to newly hired employees

• Supported existing SAP users on the site

• Maintained training data within the GSK training system

• Delivered a reports course for the senior engineering personnel at the Irvine plant

• Showed tips and tricks to existing and new users

Christopher James Howkins – Technical Training SAP Consultant 6 Page

Service Birmingham CST/Voyager project -- September 2007 – November 2007 -- SAP PS Training

Consultant

Birmingham City Council

• Responsibilities

• Created training materials and associated simulations for PS training courses using the InfoPak tool

• Delivered Introduction to SAP courses, sat in on pilot courses for the R2R area of the project

• Conducted train-the-trainer sessions to develop other trainers to deliver the projects course

• Liaised with the Functional team to get the correct transactions onto the course and to gain sign off

• Created e-learning course on creation of project templates

Northstar project – Northgate IS Ltd -- January 2007 – August 2007 -- SAP PS and FICO Training Consultant

• Responsibilities

• Created training materials, associated simulations and training data for the Project System, Asset Management, Investment

Management modules and SAP Basics using the InfoPak tool and SAP Training clients

• Conducted classroom based training at various locations accross the UK

• Liaised with both the Finance and Project System teams by sitting in on team meetings and SAP forums

• Provided floor walking support to sites

APV Kolding – Denmark -- December 2006 -- MM Training Analyst

• Responsibilities

• Provided on- to-one MM MRP training for the Production buyers at APV

• Generated quick reference sheets for the Buyers

• Helped to run the MRP for the Production team

• Showed short cuts on how to create Purchase orders and troubleshooting on open production orders to allow a cleaner MRP run

Oracle Project – AMBS Plc -- August 2006 – November 2006 -- Oracle O2C and P2P Trainer

• Responsibilities

• Developed and updated Modules and lessons for training the Project and Purchase-to-Pay areas of the Oracle database

• Delivered Classroom based training in remote locations using simulations and an Oracle training client

• Maintained the UPK database for the Project, General Ledger and P2P sections of the Oracle database

• Conducted backup and updates on the UPK server and trained the client on how to maintain the server

• Obtained Sign off of the simulations from the client in the Project and General Ledger areas

SAPIENS Project, EDF Energy project -- May 2006 – August 2006 -- SAP PS Training Consultant

• Responsibilities

• Created training materials for the Project System module in SAP

• Supported and trained a team of business trainers, to show PS procedures and links to the other modules

• Used MS Access database to review training gaps for delegates. Wrote queries on training attendance reports

• Created training materials using Word, Excel and PowerPoint programs

• Created data in the training system for the training courses

• Created instructors guides for the different courses to help demonstrate the transactions

OMSA Project, Northern Gas Networks Ltd/United Utilities plc -- January 2006 – April 2006 -- AP PM

Training Consultant

Christopher James Howkins – Technical Training SAP Consultant 7 Page

• Responsibilities

• Contracted to support a team of business trainers, to teach and show processes in SAP PM

• Created training material for the various process streams

• Conducted training for the business trainers and answer SAP PM related questions

• Helped to design SAP courses for the workstream for which I was responsible

• Liaised with SAP configuration team and Business experts

Christopher James Howkins – Technical Training SAP Consultant 8 Page

Alliage Project – Solvay Pharmaceuticals -- December 2005 – January 2006 -- SAP Training consultant

• Responsibilities

• Contracted to create and test scripts for end user testing, originally for the Plant Maintenance module of SAP 5

• Liaised with the client to create scripts in Quality Management and SRM areas of SAP ECC 5.0

• Helped create the course catalogue for both Plant Maintenance and Quality Management

• Helped to create data to check the Quality Management test scripts

Findel Education Ltd -- November 2005 -- SAP Logistics Trainer

• Responsibilities

• Contracted to deliver training on the SCM and SRM area of SAP 4.0 for client Super users

• Developed and delivered training materials

• Provided support to Data gathering team

• Created data for training, as required and ran Workshop sessions for users and key users

MCS Project – London Borough of Barnet -- July 2005 – September 2005 -- SAP Training specialist

• Responsibilities

• Contracted to support and deliver training in SAP 4.7 (MM, E-procurement, SRM and Supply Chain) to the Barnet borough

council

• Created and checked data for the training team

• Helped to set up the training rooms

• Helped to check and maintain the training materials

SABIC Fanar Project. Jubail, Saudi Arabia -- November 2003 – June 2005 -- SAP Senior PM Training

Consultant

• Responsibilities

• Contracted to deliver Classroom training for affiliated companies of SABIC's Fanar project (Phase III). Classroom training

delivered to classes of maximum fifteen delegates

• Created and presented new SAP Business process flows to Power Users and Managers

• Created and updated PowerPoint presentations for End User and Power User training in Plant Maintenance module

• Checked in MS Access database system for users and for super user scores, to monitor deficiencies in scores and topics that

needed to be revisited. All updated information kept in an Access database

• Entered data population in a new training client, entering this data using the CATT tool and copying from the previous training

client

• Conducted training and knowledge transfer for new Plant Maintenance trainers

• Created a Reporting course to show customized reports for Key Performance indicators for the SABIC Plant Maintenance

procedures

• Conducted basic MM, PS and Supply chain training for the SABIC Power Users

• Coordinated other module training for Power Users

• Conducted site visits to various Power user teams

HBS Middleborough Council -- June 2003 – October 2003 -- SAP Training Consultant

• Responsibilities

• Contracted to create training materials for the SAP modules Project Systems, Asset Management and Plant Maintenance

modules

• Contracted to deliver classroom training for the above modules

Christopher James Howkins – Technical Training SAP Consultant 9 Page

• Conducted delivery of the HBS Navigation training for SAP R/3 version 4.6d

• Acted as deputy Team lead when the Team lead was away

• Sat in Management meetings if Team lead was away

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Sword-DDS ltd. Brentford -- June 2000 – February 2003 -- SAP Training Consultant

• Responsibilities

Was seconded to the following projects

ExxonMobil IPES tier 2 project -- 2002 – 2003

• Responsibilities

• Created training materials for the new PM functionality being introduced in the IPES tier 2 roll out

• Maintained the OnDemand Computer based training tool exercises for the Plant Maintenance and Quality Management modules

• Conducted classroom based training for the Plant Maintenance module to designated Key users who are to be placed in country

• Trained the links between the PM and QM modules

• Conducted classroom training for the QM/MM interface. How to reject and carry out quality checks on designated spares and

repaired items in the Warehouse

• Coordinated with the client PM analyst and working team to discuss patches and how to implement them

Cable & Wireless project – Watford -- 2001 – 2002

• Responsibilities

• Mapped end users who had missed courses to required SAP courses at various locations around the United Kingdom

• Conducted classroom training for both Controlling and Project Systems modules at the Washington DC offices of Cable &

Wireless (C&W)

• Installed the OnDemand Computer based training tool on the computers in the US training rooms

• Facilitated hands-on SAP Workshops for end users in the US offices of C&W

• Conducted classroom training for UK Cable & Wireless Project Engineers demonstrating the C&W’s bespoke reports and their

Intranet interface to the SAP system

• Gave classroom training to C&W’s European super users. This training was to give an overview of the PS module and how it

interfaces with the other modules of SAP

• Created a survival document for C&W Project engineers describing how to use SAP to find actual and committed spend on their

projects

• Also created a similar document for the Controlling module

• Conducted training of the Sword-DDS European trainers for the PS module using my own knowledge of the C&W 4.6b system

• Created e-learning courses for the Project Systems module

• Created English PS training materials for translation into Japanese for training the C&W Japanese end users

BNFL Magnox plc – Berkeley Centre, Gloucestershire --2000 – 2001

• Responsibilities

• Created training materials for two training courses for end users in conjunction with BNFL Magnox Project engineers

• Delivered classroom training to over three hundred end users at seven sites around the United Kingdom

• Conducted follow-up courses on how to report actual project spend against forecast spend

• Conducted classroom training in the Basics of SAP and on the CATS module, writing and recalling timesheets

• Created documentation for these courses using the CBT tool OnDemand, transferred the information into Word™

• Created a document to show the differences in both the PS and CATS modules when BNFL Magnox upgraded to SAP R/3

v4.6b

• Provided support to the end users as part of the BNFL’s SAP projects core team

• Facilitated the training for the PS end users in the BNFL Magnox upgrade to v4.6b. This was done using the STT training tool

Christopher James Howkins – Technical Training SAP Consultant 11 P a g e

AstraZeneca PLC -- August 1997 – June 2000 -- Engineering Coordinator

• Responsibilities

• Instructed the technicians in their use of SAP and gave support and guidance as required

• Conducted one to one training to new Technicians, Engineers and Shift Chemists as required

• Present business SAP best practice to Technicians and Engineering Coordinators from all three UK AstraZeneca sites

• Checked training documentation from the training consultancy and gave guidance to the consultants on content

• Developed a range of Quick reference guides for the Technicians and Shift chemists to allow them to create Notifications and

Work orders in the SAP system

• Prepared financial information concerning the progress of the various site-based Contractors for transfer from SAP to other

reporting media – e.g. Excel – to enable financial monitoring to take place

• Authorized to create Purchase Requisitions for the Plant Engineering Team and placed orders, on my own authority, for

equipment or work to values in excess of £50,000, using the SAP system

• Was part of a team of Engineering coordinators that looked to share best working practices within the AstraZeneca SAP system

• Coordinated area Contractors’ work external to the SAP system

• Conducted User Acceptance Trials for AstraZeneca’s new SAP system R/3 Version 4.5

• Authorized to accept Permits to Work for both Technicians and Sub-Contractors

•

Qualifications

Level Subject College / University

Diploma BTEC ONC in Sciences Passed with

Distinction 4

High School English, Biology, Physics & Chemistry (GCE

O-Levels)

(CSE Grade 1 Mathematics)

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