Customer Service Administrative Assistant

EDITA M. MANUEL

**** *. ******* ***., **** ***, Chicago, Illinois 60656

Phone: 773-***-****

Email: ***********@*****.***

Professional Summary

Experienced Office/Administrative Assistant with background in TV,

Cinema & Audio-Visual productions and innovative customer service

experience

Core Qualifications

. Adept in office, administrative and personnel routine tasks

. Proficient in Windows-based programs and desktop applications

. Pleasant work ethics

. Reliable and trustworthy

Work Experience

Telus International, Phils Customer Service Representative February 2012-

May 2013

. Responsible in handling inbound queries and providing first contact

solutions to issues in their games

. 99% successful achievement in providing non-voice accounts support

through email and chats

. Focused on customer satisfaction by showing care and giving a

fulfilling customer experience

. Top Agent for the First Quarter 2013

Department of Agriculture Office Assistant January 2011-December 2011

. Organized and maintained all files

. Follow up and coordinated with different departments needed and

required for the smooth operation of the office

. Catalogued existing foreign assisted projects

. Opened and read emails of the Secretary for dissemination to concern

personnel

. Inputted data in the foreign- assisted projects query system

. Did some errands for the smooth operation of the office and performed

other functions as assigned by the immediate supervisor

Other Qualifications

. Adept in handling business transactions needed in the production of

feature films, television and documentaries

. Reviewed and chose script for consideration and worked with a team of

creative personnel and writer

. Handled the continuity of action, costumes and story of a script

. Managed and booked talents for television, movie and commercial

performances

Education

Bachelor of Science in Mass Communications

Pamantasan ng Lungsod ng Maynila (1973-1977)

Trainings

. Computer Literacy Program 2005 Don

Bosco Technical College

. Call Center Training 2009

Edulynx Corporation[pic]

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