Customer Service Representative
Resume:
April M. Luettger
** ********* ***** ***** *****
*********@*****.***
EDUCATION: State University of New York, College of Environmental Science
and Forestry, Syracuse, New York
Bachelor of Science, Wildlife Sciences May 2007
WORK EXPERIENCE:
Fusco Personnel July 2013- Present
Customer Service Representative
. Comfortex Window Fashions
. Support and provide superior customer service
. Build business rapport with customers
. Provide pricing, deliver information, and process orders
. Meet customers concerns and expectations while effectively resolving
customer questions, complaints, and requests.
. Practice efficacious questioning and listening skills for productive
problem solving
. Interpreting the needs of customers while multitasking call transfers,
messages, customer follow ups, holds, and technological disconnects
APAC September 2011-July 2013
Customer Service Representative
. Support and provide superior customer service
. Build business rapport with customers
. Provide pricing, deliver information, and process orders
. Meet customers concerns and expectations while effectively resolving
customer questions, complaints, and requests.
. Practice efficacious questioning and listening skills for productive
problem solving
. Interpreting the needs of customers while multitasking call transfers,
messages, customer follow ups, holds, and technological disconnects
Key Bank January 2011- July 2011
Teller
. Manage monetary transactions and the vault: deposits, withdrawals,
collect payments, check cashing, issue and redeem savings bonds, issue
negotiable instruments and cash advances
. Promote financial institution's products
. Conduct business referrals (loans, mortgages)
. Prevent fraudulent transactions
Wilber National Bank, Oneonta, New York
Teller April 2008 -November
2010
. Managed monetary transactions and the vault: deposits, withdrawals,
collect payments, check cashing, issue and redeem savings bonds, issue
negotiable instruments and cash advances
. Promoted of financial institution's products
. Conducted business referrals (loans, mortgages)
. Administered shipments and orders of currency through Federal Reserve
. Supervised remote capture of transactions
. Created positive environment and customer service for clientele
. Prevented fraudulent transactions
. Assisted with management responsibilities of branch services: monthly
audits of all logging services
JC Penney Co., Oneonta, New York July 2007 - January
2008
Inventory Specialist
. Directed inventory of specific departments
. Created merchandise displays
. Assisted with customer service
Kohl's Department Store, Fayetteville, New York
Sales Associate April 2006 -
June 2007
. Maintained sales advertising
. Conducted point of sale
. Interacted with customers answering inquiries of products
. Managed inventory of specific departments
PROFESSIONAL AFFLIATIONS:
National Wildlife Society
The Nature Conservancy
SKILLS:
Proficient in Microsoft Word and Excel
Excellent interpersonal skills
Accomplished in creating positive customer service
relationships
Capable of working in a fast paced environment and adaptable to
different
management styles
Organized and adept at multitasking
REFERENCES:
Desmond Johnson
Team Leader
APAC Customer Service
Utica NY
Jessica Braun
Customer Service Representative
Wilber National Bank
Oneonta. NY
Sean Hall
Branch Manager, Southside Mall
Wilber National Bank
Oneonta, NY
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