Customer Service Quality Control

T y S. Hathaway

**** ********** *****, ********, ** 45005

937-***-****, ************@*****.***

Skills – Heating, Ventilation, Air Conditioning and Ref rigeration ( HVACR)

T echnician

• Knowledgeable in Thermodynamics with air conditioning/refrigeration operation

• Proficient experience with electrical control circuits, ladder diagrams, and t roubleshooting

• Trained in Occupational Health and Safety Administration (OSHA) safety requirements

• Educated in Building Performance Standards (ASHRAE).

• Experienced in HVAC and general construction code requirements

• Capable in Blueprint reading

• Knowledgeable in forced air furnaces – installation and repair

• Trained in oil, GEO Thermal and boiler systems

• Duct installation and repair

• Ordering of replacement parts

• Familiar with building controls

Famil iar with:

Senate Bill 221 – Ohio’s Renewable and Advanced Energy Portfolio Standard

Leadership in Energy and Environmental Design (LEED)

Green Construction – Passive House, Straw Bale

Radiant Heating Systems

Geothermal Systems

Thermal Envelope

On-Demand Water Systems

Conventional Water Heaters

Heat Recovery Ventilators (HRVs)

Customer Service

Completion of Work Orders at customers’ residences

Assisted customers with general HVAC inqui ries – via phone and in person

Tools

Mul ti-meters, pressure gages, gas meters, vacuum and recovery pumps, leak search.

T y S. Hathaway

7072 Ellenridge Drive, Franklin, OH 45005

937-***-****, ************@*****.***

Software /Computer technologies

Microsoft XP, Microsoft Word 2003, 2007, and 2010, In ternet, GPS, Handheld Service Device

(wireless t ransmission device for outstanding and completed orders)

Other Certifications

EPA HVAC Universal Certification &410A

Education

Sinclair Community College – Dayton, Ohio 2009-2011.

Associate Degree of Applied Science in Heating, Ventilation, Air Conditioning and Refrigeration

( HVACR) Engineering Technology, graduated Spring 2011 (Dean’s L ist).

Waynesville H igh School – Waynesville, Ohio

H igh School Diploma

Experience: Worked as an HVAC In tern for Lennox Heating and Air while attending college

f ull-t ime.

Lennox Heating and Ai r 2009 to present

• Installed Lennox forced air furnaces in residential homes

• Maintained, installed and repaired of Heating and Ventilation ducts

• Adjusting installations to meet codes as required or needed

• Sole liable Service Technician for customer service/maintenance calls

– four week rotation (service calls responding requirements during on call period - 24/7).

• Responsible for maintaining service t ruck and equipment

• Accountable for replacement parts and equipment

• Responsible for restocking vehicle

• Worked in all weather extremities

T y S. Hathaway

7072 Ellenridge Drive, Franklin, OH 45005

937-***-****, ************@*****.***

• Troubleshooting electrical and mechanical failures

• Study of Geo Thermal

G raphic packaging: 407 Charles St., M iddletown, Ohio June 1997-Aug

2008

• Machine operator: Printing Presses, Cutters, Digital Imager, Plotters

• Safety and steering team coordinator assistant

• Performed maintenance on large machinery

• Frequently communicated with management on production and

• Assisted in all aspects of quality control

• Journeyman press operator

• L icensed fork- lift operator

• In charge of scheduling crews

Accomplishments: Perfect attendance and safety record. Received awards for customer

satisfaction and eliminating cost & improving production.

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