Customer Service Data Entry

Katrina D. Cook

*** **** ****** **

Bessemer, AL 35022

Home ***- ***-****

Cell 205- 3706958

********.****@***.***

Summary:

Dependable and energetic production-oriented business professional with

extensive experience in material management within a pharmacy operations

environment.

Key Strengths and Competencies

. Energetic and self-motivated

. Exceptional and effective communication skills

. Proven ability to work in both independent and team environments

. Innovative with the ability to achieve high levels of success with co-

workers

. Diligent in completing tasks

. Quick learner who is able to grasp new ideas, concepts and methods

. Conscientious, mission-oriented individual with leadership skills who

has developed the ability to motivate co-workers into embracing

excellence as a standard

. Outstanding problem solver

. Proficient with Windows, Microsoft Word, Access, Excel, SAP and

Internet usage. Knowledge of Auto med System.

. Assisted in managing $35,000,000 of pharmaceutical inventory in a high

inventory/time-sensitive environment successfully.

Professional Experience:

Plastipak Packaging INC.

2011-Current

Quality Technician

Held responsibility for reviewing SPC test results and visual inspections

results, and perform all test required in the SPC start up test plan for

the bottle being produce. Verify all data is in specification and retest

any out of specification. If product is not acceptable, any produced units

must be placed on hold. Perform hourly checks on all products being produce

and record findings in SAP. Inspect all product that is outbound to various

vendors make sure that all product is in accordance with Logistic Shipments

CVS Caremark Corporation, Birmingham, AL

1999-2010

Inventory Cord II(cycle counter)

2007-2010

Held responsibility for cycle counts, researching and resolving inventory

variances/discrepancies compiling documentations performing various

inventory adjustments by driving research to uncover root cause.

. Serves as a departmental, internal resource person to answers

questions concerning inventory concerns related to work issues,

perform other inventory adjustments prioritizing work, ensuring smooth

workflow, error tracking and process audits.

. Provides feed back to supervisor/manager as it relates to

performance, and tracking errors. Watch for responses via email to

and from outside requests for plant to plant transfers unit of

measures, vendor return, process product of out system to a third

party vender

. Slotted new product that came into our facility.

. Performs any/all materials coordinator function as necessary.

Inventory Cord II (RGM patient returns)

2006-2007

Held responsible for managing medications returned from our customers, due

to shipping issues brand/generic issues

. . Enter all medication into our database that will be processed,

packaged and shipped out to a third party vendor for destructions.

. Create task and enter medications into our data base to ensure our

patient receives replacement medications or proper credit back to

there account.

. Performs any /all patient's returns functions.

INVENTORY Cord II (3_way match posting)

2006-2007

Held responsible for tracking merchandise that is order and received as

it enter the loading dock, correct and report any discrepancies' to our

procurement team direct vendors and procurement invoice reconciliation

department to ensure proper payment. Monitor the three way match to make

sure the all shipments and receipt match for proper payments. Generate

exceptions that shows receiving issues, shortages, overages, damages and

expired product

. Monitor purchase orders and forecasting dating of when shipments will

arrive

. Process all vendor returns by packing up all medications that will be

shipped back to our direct vendor.

Material Cord II

2005-2003

Held responsible for receiving and processing all receipts that are enter

into our building and working old orders to insure a three day turn around

time to process orders out of the building

Worked old orders waiting to be shipped to our patients. Ordered

medications that weren't in stock.

. Make sure that all medications that was order is filled and processed

out of the building

. Modified and accepted orders that were stuck in our systems

. Offered support to Pharmacy floor to ensure all medication is stock to

locations to fill orders

Material Cord I

2001-2003

Held responsible for replenishment/put away drugs through facility to

include direct and wholesaler products as well as supplies of inventory.

. Trained new employees of all duties in receiving

. Worked short totes and on hold orders

. Canceled orders that could not be processed out of the building

. Return product back to the floor

. Top performer during end of year inventory 5 years in a row most

accurate counter

Data Entry Clerk 1999-2000

Held responsibility for entering and building account profiles for setting

up patients' demographic, billing, and related information for processing

prescription orders. Provided training in data entry, mail preparation,

Walker Drugs Warehouse

1996-1999

Order Filler

Held responsible for pulling orders from a pick list, and placed

merchandise in totes onto a conveyer belt and sent to shipping, So

merchandise can be shipped out to various drug stores and health centers,

also stocked merchandise to shelf locations using hand held gladiators to

process merchandise to correct shelf location to maintain accurate

inventory counts on all merchandise. Generated and organized pick tickets

for all health centers stores and pulled all buck orders for health

centers.

Stanley Steamer

1995-1996

Customer Service

Held responsible for calling customers to schedule there carpet being

cleaned .Also handled complaints from our customer and rescheduled all

appointments. Kept work log for all appointments.

American National Can Company (Rexam Beverage)

1992-1995

Inspector Packer

Held responsible for packing and inspecting the can lids for defects.

Packed sleeves onto a pallet for shipment out to various vendors. Gave

breaks to Coworkers trained new employees and worked the quality stations.

Education

Shades Valley High School, Homewood Alabama 1988

Personal

Organizations: Order of Eastern Star and Youth Advisor for Paul's Hill

Community

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