Customer Service High School

Tonya Edwards

****D Cloverly Road

Harrisburg, PA 17104

Cell: 717-***-****

Email: *******@*****.***

CAREER SUMMARY Highly motivated, self starter with a successful background in secretarial work

and professional customer service delivery. Several years of switchboard experience in addition to

time management, organization and problem solving skills. Team oriented, proficient in Microsoft

Word and Outlook, reliable in addition to maintaining a sound work ethic.

PROFESSIONAL Dauphin County Children & Youth (JFC Temps), Harrisburg, PA

EXPERIENCE

Clerk Typist, 10/2005 – 04/2012

Typed and formatted case worker dictation, pulled records to be scanned, scanned and indexed documents,

performed file room duties and ordered supplies. Performed receptionist duties including answering a multi line

phone system, greeting clients, faxing paperwork and processing incoming and outgoing mail.

SHS Staffing Solutions, Lemoyne, PA

Warehouse Worker, 10/2005 – 10/2005

Pulled, filled, packed and set up orders for delivery or pickup. Tracked order statuses, followed special order

instructions and assisted in maintaining a clean and neat facility.

SHS Staffing Solutions, Lemoyne, PA

Warehouse Worker, 09/2004 – 10/2004

Pulled, filled, packed and set up orders for delivery or pickup. Tracked order statuses, followed special order

instructions and assisted in maintaining a clean and neat facility.

Giant Food Stores, Harrisburg, PA

Bagger, 07/2004 – 0820/04

Bagged and placed groceries safely into bags, assisted customers with loading groceries into their vehicles,

collected shopping carts from the store parking lot and also stocked shelves.

PennDOT, Harrisburg, PA

Service Center Clerk, 04/2003 – 05/2004

Entered information into the data management system, processed mail, filed documentation and faxed or

photocopied documents. Reviewed, prepared, created and/or sent letters, reports and forms. Performed light

receptionist duties including answering and making calls to customers.

EDUCATION Harrisburg High School, Harrisburg, PA

H.S. Diploma

REFERENCES Available upon request

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