Customer Service Manager
Resume:
Simeon S. Holley
Malden, MA *****
************@*****.***
Logistics - Shipping - Receiving - Warehouse Customer Service Specialist
SUMMARY:
Experienced customer service and shipping/ receiving professional
Proven ability to lead teams and be a productive team member
Working knowledge of UPS and FedEx procedures, scanning, and labeling
Skilled operator of forklifts, lift trucks, and pallet jacks
Accurate and efficient order picking, selecting, and inventory skills
Superior customer service and interpersonal skills
Clerical experience: Microsoft Works, Word Processor, Excel
Mail Clerk experience: filing, faxing, answering multi-line phones, and copying
Hardworking, dependable, and honest
Experienced use of RF Gun/ Scanner
Logistics Specialist
EXPERIENCE:
File/Mail Room Clerk
Excel Staffing, Boston, MA 2013-Present
Filed records for law firm, scanned and distribution of files/ records to ELEA on different floors of legal building, data entry of files/ records/ mail for processing, made copies of documents for law firm, sorted mail, scanned mail, labeled mail, distribution of mail throughout law firm, shipping and receiving of mail/ packages for law firm.
Warehouse Operator ( Shipping)
Medline Industries, Mansfield, MA 2012- 20213
Preformed near accurate if not accurate pickings of medical supplies for various
hospitals, nursing/ retirement homes, and rehabilitation centers across the
South Coast area
Processed orders of outgoing shipments to insure correct items and quality packing
before delivery
Wave planned order tickets for Order pickers and Repack area for correct and
daily/ future orders
Wrapped and loaded full pallets of supplies for shipment daily
Lab Service Technician
Spherion (NOVARTIS), Boston, MA 2011-2012
Secured and processed incoming and outgoing packages/ mail for employees, chemist, lab heads, directors, and CEO of Company at five different locations in the Cambridge, MA area
Provided data entry and tracking number services to each package for documentation and delivery
Worked with Pitney Bowes labeling, database, and palm pilot (scanner) equipment for accurate and efficient safe keeping and distribution of all mail and packages
Distributed incoming and outgoing packages/ mail to inner office personal and to outgoing mail boxes and bins inside and outside of facility
Shift Leader/ Dietary Aide
High Point Treatment Center, New Bedford, MA 2007-2011
Coordinated kitchen facility activities at a large short-term residential treatment facility
Provided quality customer service and consistently recognized for excellent performance
Ensured kitchen was stocked properly and assigned daily tasks to team members
Cooked/Prepped foods and performed cleaning and maintenance
Followed sanitary codes and safe food handling procedures
Loading and unloading food inventory and disposal of waste product using fork lift/ pallet jack
Assistant Manager
SpeeDee Oil Change & Tune Up, New Bedford, MA 2008-2009
Provided customer service and vehicle repair/ maintenance advice and price quotes
Assisted the manager with hiring process, training, scheduling, payroll duties, and supervision of team members
Performed oil changes, tune ups, and general repairs; operated cash register
Contributed to period of company record-breaking sales
Custom’s Associate/ Shipper & Receiver
Spherion Staffing, North Dartmouth & Fairhaven, MA 2004-2007
Mainly assigned to Titleist Golf Ball Company offices and warehouse
Performed quality control for labels from graphics department, distributed cleared labels to manufacturing, and returned defective or imperfect items to graphics
Entered data into computer and filed itemized prints
Picked, packed, and wrapped package orders for shipment using a forklift/ lift truck
Loading and unloading of trucks using fork lift/ pallet jack
Customer Service Associate
Spherion Staffing (United Parcel Service), North Dartmouth, MA 2003-2004
Assisted customers with picking up & sending packages, tracking shipments, and changing addresses
Picked orders and received payments; operated cash register and computer
Operated UPS licensed scanning, labeling, and tracking equipment
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