Customer Service Medical
Resume:
I r is Estela Romero
Houston, TX 77072
i r *******@*******.***
ED UCAT ION
Fortis College Houston, TX
Medical Bill ing and Coding Specialist
SK I L LS
Bilingual (English/Spanish) Medical Terminology
Customer Service M icrosoft Office (Word, Excel, PowerPoint)
ICD-9 + CPT Coding Medical Software (Medisoft, Medical Manager)
Familiar with ICD-10 Coding Knowledge of H IPAA Rules/Regulations
I nsurance Verification P roblem Solving/Reasoning
Interpersonal Skills
WORK EXPER I ENCE
Braes Court Apartments April 2012 – Present Houston, TX
Leasing Agent
Customer service
Resident problem solving
Ensuring accurate completion of all residential forms
Maintaining accurate records
Prepare leasing checklists and resident packages
Assisting with move-in and move-out duties
General office duties
Knowledge of One site
Blue moon
Lead2Leased
C linica San Rafael September2012 – October 2012 Houston, TX
Externship
Patient check-in
Appointment scheduling
Posting of insurance payments
Insurance verification
Claim resubmission
Filing
H effner Plaza Cleaners January 2011 – March 2012 Houston, TX
Customer Service
Received clothes and categorized based on cloth type and fabric
Provided customers with fast, friendly and efficient service, both in person and via
telephone
Maintained and set deadlines for deliveries
Organized scheduling of staff and covered additional work shifts as needed
Operated front counter
Assisting customers with retrieving clothes
Receiving payment
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