Administrative Assistant Customer Service
Resume:
Sealy, TX *****
SHANNA GLOVER
OBJECTIVE
To utilize both my skills and energy to their fullest
potential with a professional organization in need of a
versatile and goal orientedservice administrator. I seek a
fast paced environment that encourages thinking on ones
feet and that will present challenges and opportunities for
learning and future development.
HIGHLIGHTS OF QUALIFICATIONS
Over ten years of experience in various administrative and
customer service oriented jobs
Ability to learn new things quickly and easily and adapt
to handling current situations
Demonstration of patience, decisiveness and
professionalism in fast paced office environments
Service and mastery of computers, copy machines, facsimile
machines and other office equipment
PROFESSIONAL EXPERIENCE
o Proficient in Microsoft Outlook, Word, Excel and
PowerPoint
o Familiar with PageMaker, Quicken, Microsoft Access
and WordPerfect for windows
o Served as a liaison between customers and service
departments to satisfy customers needs
o Whenever possible, made special accommodations for
customers with special requests
o Transmitted severe problems to appropriate department
heads for further resolution
o Installed and maintained computer hardware and
software and office equipment
o Maintained databases for trouble tickets, user
accounts and credit applications
o Prepared in-depth reports for clients based on their
individual needs and goals
o Performed transactions in client accounts to maintain
balanced portfolios
o Coordinated weekly work schedules and appointments
for department
o Successfully provided administrative support for one
to 65 personnel
o Implemented and adapted to new programs with minimal
training
o Trained and supervised new employees and subordinates
o Created and carried out targeted marketing plans
o Planned and coordinated seminars and meetings
o Issued and maintained user accounts
o Handled incoming calls from up to six lines
o Tracked inventory and placed orders with vendors
o Handled cash and balanced amounts in cash drawers
o Tracked and balanced all monetary transactions for a
small business
EMPLOYMENT HISTORY
2005-Present Edward D Jones & Company TX / PA
Branch Office Manager
2001-2005 Oakwood Corporate Housing Alexandria, VA
Administrative Assistant
2000 Act I Employment San Diego, CA
Clerical Support
1998-2000 United States Marine Corps-IS Dept. San
Diego, CA
Small Computer Systems Specialist
1996-1998 Bengtson, DeBell & Elkin, Ltd.
Woodbridge, VA
Administrative Assistant
1995-1996 Dairy Queen Inc.
Woodbridge, VA
Cashier / Food Preparation
EDUCATION
1995-1996 Northern VA Community College
Woodbridge, VA
1994-1995 Word of Life Academy Springfield,
VA
High School Diploma
United States Marine Corps
Specialized Annual Training
. Suicide Prevention - 8 hours
. Sexual Harassment - 4 hours
. CPR and First Aid - 20 hours
. Terrorism Awareness - 4 hours
. Leadership Fundamentals - 20 hours
. Drug and Alcohol Awareness - 4 hours
. Equal Opportunity Awareness - 4 hours
Certified Training
. Marine Corps Communications and Electronics School -
Small Computer Systems Specialist - 320 hours
. Personal Finance - 8 hours
. Fundamentals of Leadership - 8 hours
AWARDS AND CERTIFICATES
. Small Computers Systems Specialist Certificate
. Advanced promotions above peers
. Navy Unit Commendation
. Honorable Discharge
CLEARANCE
. Secret Security Clearance (previously held)
REFERENCES
. Edward Jones, JT Tidd, Hollidaysburg, PA
Ph:814-***-****
. Oakwood Worldwide, Daphne Melillo, Alexandria, VA Ph:
. Act I, Contact: Amy, San Diego, CA Ph: 619-***-****
. United States Marine Corps, Contact: Anthony Renner,
San Diego, CA Ph: 619-***-****
. BDE, Ltd., Contact: Lynn Arturi, Woodbridge, VA Ph:
. Personal References Available Upon Request
Contact this candidate