Customer Service Manager
Resume:
James H. Kechechian
* ****** ******, *******, ** 02150
*********@*****.***
PROFFESSIONAL SUMMARY
Experienced distribution warehouse and transportation logistics
professional with customer service expertise in domestic and
international airfreight forwarding. Background in managing
warehouse, inbound and outbound operations Highly motivated
individual with capability to work in varied high-pressured
environment. Able to motivate others. Excellent interbond skills.
Conversational and written competence in Armenian and Turkish
KEY COMPETENCES
Excellent communication skills (written, oral presentation, and
telephone)
Strong math skills, inventory, cycle counting product, data
inputting
Organized, detail-oriented, and independent professional
Computer skills, experienced with Microsoft Operations mainframe:
AZCAR, WPSI, and AS400
Warehouse management: inbound and outbound, RF scanning, labeling
product,
Operating various types of forklifts, electric jacks and hand jacks
EXPERIENCE
Everfresh of MA, Hyde Park MA.
2012-2013
Warehouse Manager
. Managed and maintained all aspects of the warehouse and was a
key player in making managerial
decisions for the company.
. Made sure that customer orders were correctly picked off sheets,
properly packed, load and unload trucks.
. Processed data by cycle counting and taking inventory.
. Made sure warehouse was safe and clean environment.
Usfoodservice, Everett MA.
2007-2011
Recoup/Warehouse Operation
Managed all aspects of recouping products and assigning them to
their designated area.
Created necessary daily report for inventory control department and
management team.
Utilized MS to organize and manage data information for inventory
control.
Applied proper care to all of the damaged products and processed
documentation.
Asahi America, Malden MA
2004-2007
Warehouse/ Asst. Manager
Managed all aspects of the warehouse: supervised 7 employees and
oversaw new employee training.
Evaluated daily workload and flow then delegated tasks. Experience
in various pipes, valves, fittings.
Organized, plan and prioritize work. Coordinated work and the
activities of team of 3.
Eagle Global Logistic, South Boston, MA
1994-
2004
Inbound/ Outbound Operation
Supervised and ensured proper scan procedures for all freight to be
loaded into outbound truck by the manifest. Implemented successful
driver retention procedures; monitored load factor.
Established check-in procedures to identify all unloaded
exceptions. Oversaw warehouse staff and freight handlers to unload
inbound trucks; ensured all freights were accounted by the
manifest.
Developed and managed inventory records Scanned and placed freight
in designated warehouse location.
EDUCATION
Chelsea High School, Chelsea MA
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