Engineer Network

Oladapo Ajayi

Lead Specialist Network Engineer, MNSO at Verizon Enterprise Solutions

****.*****@*****.***

Summary

Cisco ID :: CSCO11047816 :: CCNP, CCNA

MCP ID :: 5863169 :: MCSA, MCTS, MCITP

Experience

Lead Specialist Network Engineer, MNSO at Verizon

March 2013 - Present (7 months)

o Provide advanced support for multiple customers' global enterprise networks including but not limited to

Johnson & Johnson, National Grid, AON, JetBlue, Bridgestone

Tier IV Support Engr at Cox Communications

November 2012 - February 2013 (4 months)

o Provided advanced technical support and problem resolution for Cox Business Enterprise data customers.

Asc. Network Engineer, I&O at Time Warner Cable

August 2012 - November 2012 (4 months)

o Configuration, code upgrades and deployment of CMTS devices.

o IP address management for all High Speed Data (HSD) services.

o Coordinated and supported connection of edge network devices to metro IP network.

o Worked with Field Engineering to support moves, add and changes (MAC) of edge devices.

o Provided first call trouble response and resolution of edge related issues.

o Provided support for HSD field trials, and subsequent implementation of new features and

services.

o Provided disaster recovery support and business continuity support as required.

Commercial Specialist, Tier4 at Time Warner Cable

December 2011 - August 2012 (9 months)

o Provided first tier troubleshooting support and triage on customers’ circuit impacting events within the

Time Warner Cable Business Class (BC) fiber network in the northeast region including, but not limited to:

Direct Internet Access, Point-To-Point, Point-To-Multipoint, and other Type 2 Fiber circuits, as well as BC

Ethernet and Primary Rate Interface (PRI) solutions for small to large scale customers including government

accounts; either by working directly with impacted customers to address and resolve any issues and concerns

or by escalating to appropriate fix agents within established timeframes.

o Performed advanced network troubleshooting and verification of VLANs, customers’ IP blocks/subnets

advertisements and optimal routing from Customer Premise Equipment (CPE), to the Customer Edge device

(CE), to the Edge Network device (PE), across a range of vendor equipment including, but not limited to,

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ADVA FSP 150CC and 3000 series, Cisco Layer 3 and Multilayer Switches, Alcatel Service Access Switches

(SAS) and Alcatel Service Aggregation Routers (SAR) platforms.

o Other responsibilities as assigned by Regional NOC management, including but not limited to: ensuring day

to day issues, action items and scheduled customer impacting change work and trouble tickets are being

tracked, acted upon, and resolved within appropriate time lines, as well as setting up and managing customer

facing traffic monitoring portal.

o Participated in On-Call Rotation to support network trouble resolution outside business hours.

Assoc. Technician, NRB at Verizon Wireless

August 2011 - December 2011 (5 months)

o Provided troubleshooting, isolation, escalation or resolution, and triage on customer impacting events

within the Verizon Wireless network such as service impairments related to roaming (domestic, international,

and global), transport services (Telco and Long distance), network hardware and software faults (switch and

cell), translations, and voice and data network elements and protocols including; TCP/IP, MPLS, OSI, Frame

relay, OSPF, M/BGP, ISDN, SS7, LTE, IMS, SIP, GSM and other LAN/WAN protocols.

o Correlated customer complaints with network element performance to resolve service impacting conditions,

and drive issues to resolution by engaging internal and external resources such as equipment vendors Alcatel

Lucent (ECP, 5ESS, OMP), Nortel Ericsson (BSC, BTS, MTX), Compaq HLRs, Motorola (EMX, CBSC,

OMCR) and Global Service providers, and roaming partners such as Syniverse, Crossroads databases.

o Provided accurate and timely documentation via Remedy and/or e-mail of actions taken to resolve issues as

well as trending the ticketing queue to identify efficiencies, in order to reduce Average Customer Experience

(ACE) time in resolving customer reported issues.

Network Analyst, Tier2 at Time Warner Cable

January 2011 - August 2011 (8 months)

o Performed codes/IOS upgrades, routing protocols and prefix-lists troubleshooting and maintenance for all

regional network equipment and system components, including but not limited to routers, switches, CMTSs,

terminal servers, E-QAMs and optical DWDM devices from vendors/models including Juniper MX and

T-series, Alcatel 7750, Harmonics, Cisco and Arrisi.

o Provided first point of support for High Speed Data escalations to the Regional NOC, troubleshooting,

isolating, or further escalating issues and outages within stipulated timeframes.

o Allocated, maintained and updated regional DHCP servers (Cisco Network Registrar) and static IP address

space, access control lists and network registrar in accordance with company and regional standards.

o Provided break/fix planned maintenance support, interfaced with technical operations personnel to resolve

hardware replacements, new component installations, node moves, adds or changes (MAC), and network and

load-balance configuration changes while ensuring minimal customer impact within maintenance window.

o Scripted and applied network device configurations changes, and performed reviews prior to and post

planned maintenance or implementation change work for identification of errors or issues.

o Interfaced with equipment vendors for timely support to resolve network issues, as well as ensuring all

processes involving network equipment and system components RMAs were tracked and processed timely.

o Provided detailed handoff reports via Remedy and e-mail, of all issues encountered during the shift to

ensure seamless transitioning.

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I/S Technician at Time Warner Cable

December 2009 - December 2010 (1 year 1 month)

o Performed complete drop installations for Cable Television, High Speed Data and Telephony from tap to

customer premise equipment with perfect audit records to date.

o Setup, configured and performed troubleshooting of customer premise equipment for Cable Television,

High Speed Data and Telephony such as DHCTs, Cable Cards and Tuning Adapters, Wireless Modems and

Routers and advanced entertainment systems.

o Appraised client Windows or Mac operating systems and hardware for internet connectivity while

recommending and setting up wireless connectivity for printing, mobility and/or ease of use.

o Introduced current products and services to clients.

Project Controls Engineer at WorleyParson Limited

March 2006 - July 2007 (1 year 5 months)

o Responsible for monitoring cost and schedule performance and performed related analyses across multiple

major and minor projects. Also prepared portions of program review presentations as well as financial

deliverables, such as revenue and cost spreadsheets, for both internal and external use and participated in

proposal and planning phases.

o Performed schedule updates, managed cost and schedule baselines, and assisted in resolving scheduling

conflicts while supporting resourcing efforts to achieve schedule milestones. Also prepared cost and schedule

status reports and presentations directed to management and clients according to the required level of detail

and format

o Coordinated with IT to setup project workspaces and managed Project Teams across project workspaces.

Also interfaced with Finance, Contracts, Procurement, and Accounts Receivable to get inputs for cash flow

analyses, and estimates of projects profitability.

Systems/Network Administrator at Fisco Chemicals Nigeria Limited

October 2003 - March 2006 (2 years 6 months)

o Responsible for installing, configuring, and maintaining multi-platform server operating systems and

service related applications to support optimum functionality of business processes. Also monitored network

infrastructure to ensure systems and processes facilitate anticipation of information technology needs.

o Introduced and maintained cost-saving Linux box setup comprising MRTG (Multi Router Traffic Grapher),

squid proxy, DHCP and DNS server to facilitate LAN/WAN client side bandwidth management and ISP

monitoring.

o Facilitated hardware and operating systems remote administration and maintenance, promoting quick

deployment of applications, upgrades, security patches and system protection tools from central server while

providing systems performance and capacity analysis strategies for necessary tuning to maintain optimum

performance levels.

Skills & Expertise

CCNA

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CCNP

CCNP Certified

Cisco Certified

MCSA

Microsoft Certified Professional

CMTS

C4

Netflow

SNMP

Certifications

CCNP, Routing and Switching

Cisco License CSCO11047816 July 2012 to July 2015

CCNA, Routing and Switching

Cisco License CSCO11047816 September 2010 to July 2015

MCSA, Windows Server 2003

Microsoft License 5863169 July 2008

Education

Fachhochschule Offenburg - Hochschule für Technik, Wirtschaft und Medien

Energy Conversion & Mgt, 2001 - 2003

University of Lagos

B.Sc., Engineering, 1994 - 1999

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Oladapo Ajayi

Lead Specialist Network Engineer, MNSO at Verizon Enterprise Solutions

****.*****@*****.***

Contact Oladapo on LinkedIn

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