Customer Service Sales
Resume:
Bryan Durant
Bryan E. Durant
*********@*****.***
ACTIVE SECRET CLERANCE
Objective
I’m looking to get with a company that provides great opportunities of growth within the
company. Willing to relocated anywhere in the United States.
Experience
United States Army August 2008 – December 2012
Infantryman in a LRS (long range surveillance) unit
Trained personnel with CPOF and TOCC software and application procedure.
Constructed or erected Tactical Operation Command Centers (TOCC) and Command Posts of the Future
(CPOF) in various environments and set up internal aspects of Command Centers Participated in TOCC
operations.
Manned armored vehicles, preformed pre combat checks, pre combat inspections. Planned and initiated vehicle
load plans for up armored and down armored vehicles.
Utilized maps, Blue Force Trackers, and Dagger global positioning systems as well as employed
communication devices. Sent and received situational reports on enemy size, activity, location-grids, uniform,
and troops. Coordinated ground forces accordingly to maneuver through mission obstacles.
Assisted logistical operations including loading and unloading of containers and air craft. This encompassed
preparation of weapons, gear and armored vehicles for shipment. Preparation of shipping documents.
Financial responsibilities fluctuated from zero to over one million dollars in signed out equipment. Supervision
of 4 other soldiers and monthly evaluation.
Outskirt Computer Inc
2004 - 2008
Owner
CEO
Outside sales to different nonprofit organization. Negotiation with different vendors and dealing with
contract issues. Hiring / firing technical staff, managing yearly purchase budget and creating monthly
Bryan Durant
P&L. Collecting all delinquent accounts, billing and credit levels. Increase revenues from 0$ to
160,000$ a year by marketing to different non-profit company.
Training personnel in different Microsoft software including creating course work. Trained personnel
from the Red Cross, Mental health agency, Human services agency, legal support agency etc.
Implement financial systems, income statement, payroll, month end closing, and multiple locations
administration. Sale services of the company and host different sales meetings with different
organization.
Recruiting and staffing, performance management and improvement systems, employment and
compliance to regulatory concerns, needs assessment and training, employee relations, compensation and
benefits administration.
Consultation of products and services at offsite events including conventions, enrollment meetings, fairs.
Assist existing clients with technology needs by recommending products, solutions and future services.
Prospecting to acquire new business opportunities. Cross selling products through referrals & outbound
calling. Mentor & train new employees, and manage customer services and relationships.
Corning Inc
2002 - 2004
Sr. Network Administrator
Network application and support
Management of IT project and support. Make all purchasing requirements. Also supervised 10
technicians on a daily base. Performed daily management of technicians.
Migration and installation of new software. Purchasing of software, and equipment creating multiple
types of reports on equipment purchase. Negotiation of equipment purchases. Review purchase orders
and equipment orders with vendors. Forecast procurement needs, build and develop relationship with
key suppliers and customers. Review quotations and review services as per negotiated and
appropriately approved materials. Maintain procurement files, track purchasing activity and
measurements. Discuss defective and unacceptable new goods or services with users, vendors and
others to determine cause of problem.
Xerox
2000 - 2002
Bryan Durant
Desktop Administrator
Desktop support and service
Commendation for above and beyond all levels of customer service.
Support all French users in Europe and Canada
Purchasing of computer equipment, monthly employee evaluation and technician scheduling. Required to
purchase IT equipment.
Promoted to Sr. Network administrator in charge of the entire group of technician assigned to our division.
Creating the daily schedule, and evaluation of the entire technician on a monthly base.
Assists in the planning and implementation of additions, deletions and major modifications to the
supporting regional infrastructure.
Oversees the administration and maintenance of the Company’s infrastructure, and direct more junior
technicians when necessary.
6 months in a Call center environment for customer services.
Oversees training programs and the learning studio and provides additional support if necessary. Ensure
that company assets are maintained responsibly.
Caisse Populaire Desjardins (credit unions) 1996-1999
Teller Supervisor
Teller Operation
receive and count working cash at beginning of shift
identify customers, validate and cash checks
accept cash and checks for deposit and check accuracy of deposit slip
process cash withdrawals
perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's
checks and exchanging foreign currency
Canadian Navy 1991 - 1994
Telecommunication Expert
Served onboard ship
Creating and delivery morning briefings to the Captain
Creating and typing up different reports for command
Supporting all telecommunication operations onboard
Maintenance of all telecommunication traffic.
Maintain appropriate files and classified documents.
Bryan Durant
Education
School Currently Enrolled
O’Sullivan College (AS Computer Programming) 1996
AMU (American Military University) AS Accounting 2010
AMU Bachelors in Intelligence Operation 2012
CSU Graduate Certificate in Finance 2013
CSU MBA in Finance (August 2013)
Language
Fluent in French (writing and speaking) Tested in DLPT US Army
Contact this candidate