Customer Service Sales
Resume:
Toya D. Bailey
Memphis, TN **134
***********@*****.***
Job Objective
To transition my education and work experience in an IT-support and
business professional environment in order to demonstrate the ability to
integrate computer skills, customer service support, business management
skills, and the related education I have pursued, which would ultimately
help me succeed within an organization.
Qualifications and skills
. Customer Service
. Writing Skills
. Clerical skills
. Working with various O/S
WORK History
TNT Cleaning Services Memphis, TN April 2010
- Dec 2012
Supervisor/Lead Support
. Supporting duties included bookkeeping, file organization, managing
other employees at various sites, distribution of flyers, business
cards, etc. for promotional purposes, obtaining contracts, writing up
business proposals and bid introduction. I also was the support
technician for the various software needed in order to promote the
growth of the business and networking support as needed.
ACS {Affiliated Computer Services} Memphis, TN November 04
Present
Level 2 Helpdesk Support Technician/Customer Service Rep
( Assisting Level 1 agents with troubleshooting assistance
. Duties include support of windows Operating systems, proprietary
software installs and repairing hardware problems on printers,
scanners and fax machines.
. Implementing policies and training aids for floor agents. Gathering
important issues and/or miscommunication on troubleshooting steps and
relays them within a training setting. The use of power point, hands-
on and/or MS word helps demonstrate key elements in an efficient
manner.
. Worked in CRM and SAP applications for customer support
. Provides tech support and coaching for internal and external customers
. Creative and design task team {create and implement new ideas for the
call center}
Life Loving Ministries *work as needed*
Youth and family coordinator
. Developed structured plans for children and their families in order to
balance Christ in their homes and pursue healthier living arrangements
at home.
. Designed "Y.O.D.A Achieving" program. This program targeted teen
parents and children with the feeling of hopelessness in order to help
gain self esteem, set short and long term goals, and help discover
positive avenues in life.
AT&T Wireless Memphis, TN April 2001 - September
2004
Customer Service/Helpdesk Support
. Assisted customers with information regarding coverage plans, overage
issues, billing issues and updating accounts
. Sales {Top sales agent}
. Cross trained with IT support department troubleshooting pc and
software
. Team lead support {sat in as support for agents in the event
supervisors were unavailable}
. Helpdesk analyst and support for cellular phones {troubleshooting
towers}
Union Planters Bank Memphis, TN 1999-2001
Customer Service Agent
. Assisted customers with checking and savings account inquires
. Sales support
EDUCATION
ITT Technical Institution Memphis, TN
A.S Networking Systems
{Completed}2006
Strayer University Memphis, TN
B.S seeking. Information Systems w/concentration in
Computer security.
{Completed}2009
Strayer University
MBA Masters Business Administration w/concentration in human resource
{Completed}2012
Capella University
Currently enrolled in Doctrines program for Psychology
Southwest Comm. College Memphis, TN
A+ foundations course
Access Course
{Completed}2005
Volunteer work
Cheerleader coach for Greater Imani Christian center
Youth Villages {L.I.F.T} Lead, Inspire, Fulfill, and Teach program mentor
program
Y.O.D.A Achieving {youth overcoming dilemmas and achieving}
Sponsor and parent volunteer for Dynamic Dancing Dolls (Youth majorette
group)
References Available Upon Request
(Software support
(Microsoft Office
. Typing WPM 50
. Troubleshooting hardware
. Team Leadership skills
(Supervision skills
(Printer/scanner support
. Management skills
. Troubleshooting software
. Defusing situations
.
Contact this candidate