Engineer System Administrator

Raphael Pemberton

**** *** ****** ****** #***, Fort Myers, FL 33919

Home: 239-***-****: *********@*****.***

Professional Summary

Accomplished Citrix Administrator/Engineer with 15 years of experience analyzing and designing

technology systems that increase business efficiency. Collaborative leader who guides team

members to complete projects on time and within budget parameters. Strong focus on using a

systematic analysis approach to solve difficult technical issues.

Core Qualifications

Citrix Infrastructure Expert Change Management

Server Administration XenDesktop 5.0 VDI

User Profile Management XenApp 6

IT Security Technical Troubleshooting

Client-Focused Reports Generation and Analysis

Experience

Citrix Administrator/Engineer

July 2010 to July 2013

Chico's FAS, Inc.

Fort Myers, FL

Design, construct, and maintain the Citrix XenApp 6 infrastructure, managing 50 physical

XenServers and 250 virtual machines. Provide 24/7 on-call service to support infrastructure.

Implement a change management process for the Citrix environment (XenApp/XenDesktop and

XenServer) to upgrade all back-end infrastructure to current release. Configure, build, and monitor

the AppSense User Profile Management solution. Collaborate with other engineers to coordinate

and perform system administrator duties including maintaining the Windows environment, and

configuring Citrix XenApp, Citrix Web Interface and Citrix Access Gateway. Served as the resident

expert on Citrix technology and shared this knowledge with support staff. Successfully rolled out

XenApp 6.0 and XenDesktop 5.0 for Chico's FAS.

Recognized as "Employee of the Month" in July 2012 for exceptional leadership during the

Citrix project roll-out.

Drove a complex $5 million project to completion in just one month (two months ahead of

schedule). This project involved a company acquisition and replacement of more than 20

servers.

Took a lead role in Chico's FAS Citrix projects, aggressively meeting project milestones and

budget constraints.

Operation Analyst/System Administrator

July 2005 to July 2010

Chico's FAS, Inc.

Fort Myers, FL Oversaw all aspects of wireless services for the entire enterprise. Configured and

deployed new wireless devices. Served as administrator of the SAP GUI application server, which

included upgrading, packaging and deploying SAP GUI 6.4, 7.10 and business explorer.

Implemented, set up and supported security passage point systems. Maintained

Raphael Pemberton Page 2

and upgraded the CAD system and TUKA system, which included print servers and plotters for

Chico's, SOMA Intimates, and White House Black Market Designs. Installed desktops and laptops,

and troubleshot difficult technology issues.

Served as the lead support analyst for all business applications, including Adobe, Microsoft,

NSB and SAP.

System Engineer

March 1998 to July 2005

Getronics

Fort Myers, FL

Successfully managed the installation and configuration of Windows Small Business Server 2003,

Novell Servers, Windows 2000 Server, IBM Power Server, Windows NT Servers and Windows 2000

Professional XP. Set up and prepared Dell Servers for key clients, including CitiFinancial Corp.,

Wachovia Bank, AmSouth Bank, State Farm Insurance, Target, Home Depot, and Winn Dixie.

Quickly responded to support calls, returned messaged and emails, and escalated calls as needed

for resolution. Created and updated a detailed record of all calls, actions, and resolutions.

Helped the organization deliver services that met or exceeded Service Level Agreements by

tracking and reporting on service level metrics.

Education

Bachelor of Science : Computer and Information Sciences and Support

University of Phoenix

Phoenix, AZ, USA

A.A.S. : Electrical and Electronics Engineering

Citrix Certified Administrator XenApp 6.5 (CCA)

Cisco Certified Network Associate (CCNA)

Microsoft Certified Professional (MCP)

Microsoft Certified System Administrator (MCSE)

XenDesktop 5.0

Remington College

Tampa, FL

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