Customer Service High School

Steve Romero

Flushing, NY

***********@*****.*** - 347-***-****

A challenging and rewarding position that utilizes my knowledge combined with my skills in building customer

relationships

WORK EXPERIENCE

CONCIERGE/ DOORMAN

Third Common Wealth - New York, NY - 2008 to Present

New York, New York

Door Man/ Lobby Man

Open doors for incoming and out going shareholders or guest

Answering phones

Keep track of logbook

Responsible for incoming and going out packages

Secure front door to avoid any unusualness

Announce guest or workman entering the building

Operate the passenger and service elevator

Organize and distribute incoming mail

Concierge

Quadrant Funding, LLC - Lynbrook, NY - 2004 to 2008

Strong knowledge of the surrounding area and all recreational, hospitality and business related information.

Outstanding customer service skills and great ability to understand customers' needs

Strong decision making ability

Possess excellent organizational, communication and selling skills

Greatly technically proficient with computer skills

Exceptional ability to learn and work on multiple systems

In-depth ability to follow instructions and establish procedures

Profound ability to be proactively accessible and responsive to all customers, using a variety of methods,

including physical availability on the floor, bulletin boards, and demonstrations

Uncommon ability to take a creative and analytical approach to problem-solving

Excellent interpersonal skills and ability to communicate effectively with customers, other team members and

leadership

Deep understanding of department operations

Complete awareness of hotel trends and industry trends.

Great knowledge in the use of security systems

Data Entry Clerk/ Computer Technician

U.s Tax Inc. - Woodside, NY - 1998 to 2004

Intake of entry and client information

One on One assistance to clients

Training of new employees

Organization of important archives, sensitive client information

Handle any computer or network situation

Handle software and hardware problems

EDUCATION

Certificate

Katharine Gibbs School - Melville, NY

2001 to 2003

Diploma

Brentwood High School - Brentwood, NY

1996 to 1999

ADDITIONAL INFORMATION

Skills

Local Operating System Environments:

Microsoft Windows 95, 98, 2000 Pro/Server, XP and windows 7; Novell NT 5.0; Local Networking; MS-DOS

6.22; UNIX

P.C Hardware Maintenance:

Install, configure and maintain local operating system, CD/DVD-ROM, Floppy drives and hard drives

Application Software:

Microsoft office Excel, Access, Word, and Power point presentation, Norton utilities, Red Hat Linux, Calyx

Point, and Building Link

Contact this candidate