Engineer Customer Service

José Antonio Guijarro

**** ***** ***** • El Paso Texas 79936

Mobile 915-***-**** Home 915-***-****

Email: **********@******.****.***

PROFESSIONAL SUMMARY

Mechanical engineer with a master’s degree in industrial engineering.17 years of experience in automotive and

electronics manufacturing industries in different positions – quality, product engineering, and manufacturing

management. Proven manager. Excellent verbal and written English and Spanish communication skills.

EDUCATION

BS, Mechanical Engineering - The University of Texas at El Paso (UTEP) Dec 1991

Master’s degree, Industrial Engineering - The University of Texas at El Paso (UTEP) May 2010

SKILLLS

Manager with a consistent record of delivering results

Solid knowledge of Automotive Industry, Electronic, Fuel and Vapor Recovery Products

Experience with New Product Introduction, Manufacturing & Transfers of Products

Experience Managing Personnel such as Engineers, Supervisors and Technicians

Familiarity with electronic manufacturing industry, IPC standards, SMT, Wave solders

Experience with Six Sigma tools such as DMAIC, 7 Quality Tools

Knowledge of TS16949, APQP, MSA, PPAP, FMEA, SPC

Incoming material base monitoring, supplier quality and delivery ratings

Proficient in Microsoft Office, Word, Spread Sheets, Power Point

Excellent verbal and written English and Spanish communication skills

PROFESSIONAL EXPERIENCE

Stant Manufacturing March/2012 to April/2013

Quality Manager

Quality management of a TS16949 certified automotive original equipment manufacturing company. Main customers

include Chrysler, Ford, Navistar, John Deer, and Caterpillar among others. Manage Quality customer interface, QR,

score card, customer audits, Coordinate submission of PPAP for new products and product changes, auditing of

internal Quality Systems, Layered Audits, supervision supplier quality system. Direct reports: 5 persons, including

Quality Engineer, Quality technician and quality inspectors.

Achievements:

Decreased customer complaints from 8 ppm to 2 ppm, consequently reduced external quality sorting cost in

customer facilities by 70% during one year with annual Savings of $15,000.00. Implementation of automatic

inspection and error proof devices with reduction of internal inspections by 30% on overall plant in one year.

Participated in several kaizen cost reduction projects with annual savings of $50,000.00.

SANYO Manufacturing Tijuana BC Oct/2009 to March/2012

Quality Manager

Television manufacturing company. Final Assembly, Plastic Molding, PCB assembly. Manage Quality customer

interface, “Wal-Mart Returns,” root cause and corrective action. Direct execution and improvement of the Quality

Management System throughout the operation. Provide quality leadership; support in the development and launch

of new products; auditing of internal Quality Systems; manage the quality organization, sustaining company

strategy.

Achievements:

Decreased customer complaints during first year from 9 ppm to 7.5 ppm. As a result, reduced returned products

from our principal customer, “Walt Mart.” Savings of $35,000. Started new product evaluations for preventive failure

modes and implementation of error proof devices and reduction of internal inspection man-hours. Achieved

department cost reduction goal of $50,000.00 every year trough the implementation of several projects (Inspection

reduction and scrap reduction projects)

Delphi MTC Cd. Juarez Chihuahua.

Product Engineer Oct/2006 –Oct/2009

Automotive Electronic Displays product changes evaluation and implementation for diverse manufacturing locations;

management of supplier request changes; corrective actions implementation, cost improvements, documentation

changes such as drawings, BOM, IMDS and standardization of components across different product lines. Created

product transition check lists for models transferring to different manufacturing locations.

Achievements:

Flawless launch record for new products; Implemented all pending product changes for my product line during my

first year; controlled implementation of supplier changes in my product line for two years; Perfect product

manufacturing site transfer for two years; Increased by 30% yearly savings due to cost reduction product changes.

Hirschman /EPIC Cd. Juarez Chihuahua.

Quality and Process Manager. May 2004 – Oct/2006

Main objective was product quality assurance for automotive electronic modules and coaxial cables division.

Supervised a quality engineer, a process engineer a product engineer, 3 process quality inspectors. Coordinated

product transfers from European manufacturing plants to facilities in Cd. Juarez Mexico, equipment validation at

start-ups, elaboration of PPAPS documentation packages; capability reports, capacity reports, R&R gage studies,

PFMEA, control plan, IMDS, Run & Rate, quality problem solver 8D reports, BOM. Sometimes traveled to customer

assembly plants for customer support. Main accounts where Delphi-Mercedes Benz and Volkswagen.

Achievements:

Started operations in Juarez Mexico for the company. I had a perfect launch record for production lines and 100%

on time PPAP submission for new products. Containment phase elimination in customer facilities for Hungarian

products thus reducing by 90 % external quality inspections in customer facilities. Decreased customer complaints

of current products.

Manufacturas Potrero Cd. Juarez Chihuahua.

General Manager December/1998 - March/2004

Managed a 120 employee leather products manufacturing plant in Juarez and a USA office / warehouse in El Paso

Texas; overseeing the entire manufacturing process, production scheduling, quality assurance, importation and

exportation shipments, suppliers, sales and customer service,

Achievements:

Helped to institute PITEX program for the company. Brought in new major accounts to the company; Increased

sales in the USA 100%; Represented company in Denver, Las Vegas and Dallas trade shows; Registered the

company as member of WESA (Western and English Sales Association),

Yazaki EWD Pedsa Cd. Juarez. Chihuhahua

Quality Engineer. Automotive Harness January/1997 – Sep/1998

Supervised 10 process inspectors and 10 quality audit inspectors. Responsible for production line validation and

process certification, SPC process data collection and analysis (control charts). Leader of team assigned to answer

customer complaints with 8D’s reports, adjustments to control plan, PFMEA, making of work instructions and

implementation of corrective actions such as error free devises. Traveled to client manufacturing locations for

customer service and quality inspections.

Achievements:

Decreased customer complains - consequently reduced external quality inspections in customer facilities.

Manufacturing Engineer May/1994 –January/1997

Manufacturing engineer for automotive electrical harnesses in charge of introducing new part numbers to

manufacturing floor, road map creation and modifications, new tools elaboration and current tooling modifications,

coordinated ECN’s. Also supervised pilot production runs for new models and evaluated new harness assembly

fixtures, using several tools such as SPC charts and PFMEA. Was a member of the QS 9000 auditor team.

IG MEX Magnatec.

Manufacturing Engineer January/1992 - May/1994

Was in charge of product manufacturing process in an electrical motor plant. Process started from machining the

parts to the final assembly lines. Implemented new projects to improve manufacturing processes according with

world-class manufacturing techniques. Defined assembly process for new products; Lay outs, Implementation of

process changes according to design modifications of the product and to comply with standards specified by Quality

Control Department.

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