Software Support

RICARDO ZAMBRANO

Union, NJ *****

917-***-**** *******.********@**.***

SUMMARY

Ambitious and career conscious I.T. professional seeking new opportunities to apply my

knowledge and enhanced my learning in Information Technology. With 9 years of experience in

The Pharmaceutical, educational and Beauty industries supporting clients at all organizational

levels.

TECHNICAL EXPERTISE

Hardware: Windows based computers: Dell, HP and Acer Laptops and Desktops, Printers

(LaserJet and InkJet based): HP, Canon, Ricoh, Xerox and Dell. As well as basic Mac hardware

computer expertise. Smart Phones and tablets: Blackberry, Iphone, Ipad, Google Droid based

device support, Windows mobile based tablets and smart Phones. Network/IP Phones: Cisco and

HP based Switches, Avaya, Polycom and Cisco based IP Telephones.

Operating Systems: Windows XP, Vista, 7, 8 Professional, Windows Server 2008 R2, 2012 &

2012 R2, basic knowledge of Mac OS X Systems.

Software and Network Tools:, Windows Exchange Server 2007, 2010, 2013, Active Directory

Administration, Web-Root firewall services administration, Avaya Phone services management,

Cisco VPN Connectivity, VmWare, Blackberry BES management, Log-me in remote support,

Remedy / Spiceworks Ticketing Systems, Symantec/Sophos antivirus, Symantec Ghost, Altiris,

DM-Ware, Iron Mountain Back-up services Management, Basic Proxy Server set-up, Microsoft

Office suite 2003, 2007, 2010, Internet Explorer, FireFox, Safari, Chrome internet Browsers.

Adobe Creative Suites, Adobe Acrobat Professional, Microsoft Office 2011 for Mac, Basic SAP

knowledge, ZINC, Lotus Notes and various integrated company software.

PROFESSIONAL EXPERIENCE

ARCHIMEDES PHARMA, USA, Bedminster, NJ 2011 – 2013

Archimedes Pharma is an international specialty pharmaceutical company providing novel and

advanced treatments to address unmet needs for people living with serious or life–threatening

chronic and debilitating illnesses.

I.T. Specialist

End-user support for windows 7 PC, IPhone/Droid/Blackberry mobile environments

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Exchange & Outlook administration

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Active Directory/Windows Server System Administration

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Building hardware Images to company specification

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New employee set-up and training

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Maintenance and troubleshooting of all hardware including network

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Issue documentation and resolution using in-house ticketing solution

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System and training document creation

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Avaya IP Phone support and maintenance

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VPN Troubleshooting

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Blackberry Enterprise Server Knowledge

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Vidyo and Lifesize video conferencing system AV set up and support.

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RICARDO ZAMBRANO

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917-***-**** *******.********@**.***

TRANSNET CORPORATION, Somerville, NJ 2005 – 2011

Transnet Corporation is an I.T. staffing agency with over 40 years in the industry, servicing

fortune 500 companies around the globe.

IT Consultant

Assigned Projects:

L’ Oreal USA, New York, NY (2008 – 2011)

Client Services Representative Level 2 Support

Troubleshoot and repaired technical tickets

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related to various Hardware and software issues for a trading Windows XP & 7 floor

environment and outside field support

Deployed and installed New Devices such as Desktop, Laptops, Printers and other PC

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related Hardware

Imaged and upgraded Client’s laptops/desktops to a standard based Microsoft office 2007

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image

Troubleshoot and repaired HP network and stand alone based printers

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Set up and supported meeting presentations that required I.T. Support

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Troubleshoot and repaired minor network related issues

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Supported Basic Mac hardware/software issues for creative departments

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Supported and repaired basic Blackberry hardware malfunctions

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Installed VPN software on laptop’s and trained Client’s on how to use it

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Newark Board Of Education, Newark, NJ (2006 – 2008)

Team lead/ Desktop Support for Administration Department

In charged of HP Desktop swap project (534 Desktops In the entire School District)

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Migrated Data and software from Current old clients Desktop to new one

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Desktop computers windows 98, 2000 & XP Troubleshooting and repair

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HP Network/Local printers Repair & installation

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In charged of HP Network Printers maintenance kit Replacement (Over 260 printers in

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the district)

In charged of Nortel Switch Replacement project

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Desktop Phone Support

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In charged of New Desktop Equipment inventory

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Desktop Support for Instructional Department

Desktop repaired/upgrade

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Symantec Software Installations

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Network/Local printers setup and troubleshoot

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New Desktop deployments

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Desktop Moves

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Exxon Mobil, Clinton, NJ (2005 –2006)

Desktop/Phone Support (Level 2)

Troubleshoot and repaired technical tickets for a trading Windows XP/98 floor

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environment

Deployed and installed New Devices such as Desktop, Printers and other PC related

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Hardware

RICARDO ZAMBRANO

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917-***-**** *******.********@**.***

Desktop/Phone Support (Level 2), (Continued)

Imaged new and used Dell Based XME’S desktops/laptops for new clients

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Moved clients current PC’s to new Locations and setup

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Assisted clients remotely with I.T. Issues

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Schering Plough, Kenilworth, NJ (2005)

Technical support/Dispatcher

Ticket maintenance

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Assigned tickets to techs

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Kept track of tickets procedures

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Handle equipment such as hardware and other computer equipment to techs

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Kept inventory of equipment and maintain everything in order

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COACH, INC. (hired on a project basis), New York, NY 2004 – 2005

Coach INC is an American luxury leather goods company. Well know around the globe for

developing fine accessories and gifts for women and men.

Computer Technician

Upgraded Computer systems (Dell and HP desktops & laptops).

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Installed operating systems, hardware, & additional software.

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Troubleshoot hardware & software problems.

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Installed and troubleshoot TCP/IP & other network protocols.

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Installed configured and maintained desktops and Notebooks for a trading floor.

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E-Mail Migrations

Migrated mail data from current email service groupWise to new email service MS

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Outlook using Wingra.

EDUCATION

Diploma, Computer Technician, The Chubb Institute, Jersey City, NJ

Diploma, Elizabeth High School, Elizabeth, NJ

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