Customer Service Representative

Ellen Wu ***-** Metropolitan Ave *L

Kew Gardens NY 11415

Cell: 917-***-****

E-mail: **********@*******.***

Education

****-**** ******** ** ****, CUNY Baruch Bernard College, New York, NY

Work Experience

Real Estate Commercial Research Associate, REIS Inc., New York, NY

July 2012 - May 2013

. Conducted more than 2000 qualified market surveys quarterly over the

phone

. Obtained and validated updated properties' data via telephone and

internet

. Identified and reported major changes in rents, sizes and types of

buildings

. Reported and added new contact personnel into database system

. Entered new contact personnel into database

. Complied weekly list of names and emails to send out samples of REIS'

market

. Trained 2 members on the team

Teller, Flushing Saving Bank, Queens, NY

Dec 2011- October 2012

. Processed financial transactions, verified checks and identity

. Investigated financial transactions history based upon customer's

request

. Assisted customers with general banking questions

. Promoted and referred products and services to new and existing

customers

. Complied with banking policies and procedures

Customer Service Representative, Fynanz Inc., New York, NY

June 2010- October 2010

. Assisted over 100 callers over the phone daily on application process

. Overlooked and responded promptly to 30 company's emails daily via

outlook

. Follow-up with parents and students on missing documents for student

loans

. Collected and uploaded documents into system

Monitor, Chinese American Planning Council, New York, NY

May 2007- May 2009

. Performed and reported weekly visits at worksites and maintained daily

communication between the program, 7 worksites' supervisors, and 110

youth participants to ensure a pleasant summer experience

. Prepared public relations material for worksites and community events

. Assisted and facilitated PowerPoint presentations for 3 workshops

(financial, work readiness, and colleges choices) for an audience of

300 youth

. Acted as recruiter for the program

. Developed new contacts and worksites for program

. Interact with parents and Youth on the summer program

. Administered participants payroll into system

. Handled intakes documents and assessments of the Participants

. Composed central Excel database of 150+ worksites' information

. General clerical work (Fax, copy, file, scan, and running

errands)[pic]

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