Customer Service Data Entry

Sherrie L Bankhead

**** ********* ***. **. ***** Mo. 63133

(Home)-314-***-**** / (Cell)-314-***-****

Email:*********.********@*****.***

Professional Summary of Accomplishments

Two time Four Season Hotel Employee of the Month recipient

Nominated by Corporate for Best Safety Team Solutia Inc. Warehouse

Two Time Schnucks Customer Service Employee of the Month Award Winner

Perfect Award Winner for Seven Years with Normandy School District

Directed daily activities of contract employees at Solutia Inc. Warehouse

Delegated contract employees to work cells and daily operations workloads

Performed Set up, managed all non-shrink work cells

Trained, coached, managed, new contract employees assembly work

Conducted quality audits, daily site inspections of contract work

Attended daily planning meeting with finishing line supervisor

Collected FPY data, processed reports, and labeled via SAP computer system

Maintained plant housekeeping

Directed finishing line including stacking, packing, loading of all shipments to ensure on-time delivery

Reprocessed return items, sticker cards

Customer Service Deli Clerk Cashier Schnucks Customer Service Rep.

August 2002- March-2004 /October 2009 -Present

Processed Customer Transactions via Computer Register Terminal

Bagged guest groceries to ensure ease of carrying purchases

Gathered carts from lot

Escorted customers to vehicles with groceries, process phone orders for special engagements, holidays and parties

Prepared customer deli orders

Ensure proper sanitization protocols with deli equipment, work area

Process daily grocery orders by checking out customers using any form of payment such as check, credit /debt card and cash

Filled prescription orders for customers

Cashed checked, process utilities bills western union money gram voided orders that was left are not paid for shut down service desk for the night set up cash drawers for the next day helped customer with needs and wants to ensure there return to shop with us

Stocked selves change tags removed old ones and made new ones

Always ensured the customer and left them with an impression that they matter the most

Floater Normandy School District July- 1994- June 2001

Served as Daycare Teacher Assistant

Substitute First Grade Teacher

Library Clerk

Performed Lunchroom Cashier, Setup/Take Down tables and chairs, general clean up duties

Phone Service- Special Needs Students

Administered Data Entry- Lunch Applications

Education Certified Nurse Assistant 1987 Certified Child Care Assistant 1987

Normandy High School General Studies 1986 Certified Pharmacy Technician 2012

Skills

Data Entry Open Table Sernata Forklift Certified

35 WPM Filing SAP

Nortel PBX Console Customer Service

Experience

PBX Operator Central Guest Service Operator Four Season Hotel St. Louis

June 2006-September 2009

Perform daily guest wake up calls

Respond to multiple inbound calls Crisis calls, fire alarms, and Building Emergencies

Data entry of guest reservation request and wake up calls into Opera/PMS

Process guest service request, dispatch Hotel personal Central Operations Reservations Exchange Center

Complete Office Administration duties including filing, correspondence, procedure manual updates

Supervisor Warehouse Finishing Line Spherion/Solutia Inc.

October 2002-June 2007

Contact this candidate