Quality Control Manager
Resume:
Cufinda Lewis
Bronx, New York 10453
******@*****.***
SKILLS:
Excellent phone manners, hard worker, fast learner, flexible, great team player and have the
ability to work alone, exceptional organizational skills and a strong ability to multi-task.
Knowledge of the Internet and appreciates challenging projects.
SOFTWARE and EQUIPMENT
Microsoft word, Excel, PowerPoint, Microsoft Office Outlook, File Maker Pro 10, Command
WorkStation, Scan to File, IPRO, Capture Perfect, Xerox Free Flow Make-ready 4.0.0.13
6.0.0.13.0209.2, Law PreDiscovery & Adobe Acrobat 9 and 10 Pro, Xerox: Free Flow Scanner
665, Fi-5750c, Xerox: Docutech 6100, Konica Minolta bizhub Pro 920, 6500 and C500, HP
color lasser jet 4700n & 4250n,CANON, Laser class 730i Image Runner 105, Image Runner
Advance C9075 Pro, 8105,6075 & C7055, IR 7105-B2, Power Line Electric Cutters, EH-3,
IDEAL 4810-95
EXPERIENCE:
08/2011-Present WilmerHale, Merrill Corp, NY, NY
Document & Imaging Specialist/Weekend Supervisor
Answer phones, received and process client litigation support, copy and imaging job request, fax
correspondence domestic and internationally. Proactively build client relationships by conducting
daily customer satisfaction surveys. Resolve client issues and concerns diplomatically,
professionally and time delivery and product quality. Use personal judgment and initiative to
develop effective and constructive solutions to challenges and obstacles. Using Law
PreDiscovery 6.0 and Adobe Acrobat 9 and 10 to scan, print, Convert and export files combining
supported files in acrobat. Duplicate CD, DVD kanguru disc duplicator and various CD/DVD
suites, including Nero, Roxio Power DVD. Managing my shift to do the same and much more
01/2008 - 08/2011 White & Case LLP/Deutsche Bank/Bank of America, Pitney Bowes, NY, NY
Document & Quality Control Specialist
Answer phones, received and process client orders, fax correspondence domestic and
internationally. Proactively build client relationships by conducting daily customer satisfaction
surveys. Resolve client issues and concerns diplomatically, professionally and time delivery and
product quality. Use personal judgment and initiative to develop effective and constructive
solution to challenges an obstacles. Create PDF, data entry of employee’s work, weekly reports
to manager on staff progress. As a Document Specialist, I copy, scan and label documents. Use
quality control techniques to assure the best work is given to client. Bind and assemble
documents for presentation using GBC, Velo and Acco binding materials and machines. Use
company software for scanning, printing and OCR.
01/2006 - 01/2008 Tran perfect Document Management, Inc., NY, NY
Document & Quality Control Specialist
As a Document Specialist, I copy, scan and label documents. Use quality control techniques to
assure the best work is given to client. Bind and assemble documents for presentation using
GBC, Velo and Acco binding materials and machines. Use company software IPRO for scanning,
printing and OCR.
08/2002 - 01/2006 IKON Office Solutions, Inc., New York, NY
Document & Quality Control Specialist, Shift Trainer
As a Document Specialist, I copy, scan and label documents for law firms. Print and distribute
paperwork for employees. Train new employees to copy, scan, label and assemble documents on
various copiers and equipment using IKON’s techniques and procedures. Continue to train
existing employees using IKON’s techniques and procedures to keep up standards of excellence.
Use quality control techniques to assure the best work is given to client. Duplicate media
material such as CDs, DVDs, audiotapes and videotapes. Bind and assemble documents for
presentation using GBC, Velo and Acco binding materials and machines. Assemble boxes and
box documents for delivery using IKON’s technique and presentation procedures. Trained to
manage shift under direct supervision of Shift Manager
EDUCATION:
06/2010 -2012 University of Phoenix, New York NY, Associate of Arts, Concentration in
Foundations of Business, Associate Degree
08/2001 Marie Smith Academy, New York, NY
Job Development Training Certification
09/1992 - 06/1994 JJ Ross Memorial High School, Liberia, Africa
High School Diploma
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