Customer Service Manager
Resume:
TRACY YARBROUGH
Charlotte NC 28213
***************@*******.***
CAREER DIRECTION: Recruiting Operations and Customer Service Manager
A highly organized, take charge professional with more than twenty years of Personnel
Administration, Human Resources, and Recruiting Experience in the United States Army.
Strong problem solving and decision making skills with the ability to develop and
implement effective action plans. Have extensive background in HR management,
including experience in employee recruitment and retention, staff development,
mediation, conflict resolution, HR policy development and legal compliance. Self starter
with an involved style of leadership with the ability to achieve immediate and long term
goals, and meet and exceed desired goals. An Excellent communicator with the ability to
elicit interest, enthusiasm, and drive using common sense approach.
HR Skills
Staff Recruitment/Retention Employee Relations
Orientation & On-Boarding Training and Development
HRIS Technologies Secret Clearance (active)
Benefits Administration Performance Management
HR Policies & Procedures Organizational Development
EXPERIENCE
2011-2013 Job Placement / Career Counselor –Charlotte NC
• Responsible for interviewing and processing qualified applicants for enlistment in
the US Army thru background checks, transcripts, social security cards, physicals,
and standardize test
• Responsible for presenting, counseling, and recommending specific career options
to qualified applicants
• Counsel applicants on individual goals pertaining to training, education, benefits,
salary, and promotional opportunities
• Utilizes extensive technical knowledge of regulations, federal, state and local
laws, automated systems and advanced techniques to influence prospective
applicants
• Ensure quality control for all electronic paperwork, enlistment security screenings
and reserve accession procedures
2006 – 2011 Recruiting Operations Manager – Charlotte NC
• Supervised recruiting operations and maintain records, statistics and
administrative files with a high degree of confidentiality.
• Conduct professional development programs for 10 to 15 employees.
• Ensure staffing requirement are met and that the highest quality of applicants are
joining the Army
• Trained, evaluated and counseled employees in goal planning and prospecting
techniques.
• Write and place employment advertisements with local newspaper, colleges,
employment agencies, and state agencies
• Build professional relationship with customers, contract employees, and
employment agencies
2004 – 2006 District Recruiting Operations Trainer- Montgomery Al
• Trained Recruiting Operation Managers on the operational, administrative,
technical, and adaptive leadership skills to function as successful office managers.
• Assist in implementing, conducting, and managing district training plans.
• Developed, managed, assessed, and evaluated training programs to standardize
throughout the district.
• Monitored and assist in the New Recruiter full cycle recruitment program
• Created and implement strategies to attract job seekers
• Maintained training records of recruiters with a high degree of confidentiality.
1999 - 2003 Recruiter/Recruiting Coordinator-Norfolk VA
• Recruited and sourced personnel for over 250 careers in the Army which include
high volume recruiting in IT, Healthcare, Logistics, Linguist, Transportation, and
Mechanics
• Ensure completion of all pre employment processed and examination of
background records
• Extent employment offers with a thorough understanding of the terms and
conditions of employment, along with describing the salary and benefits of
position
• Applied full cycle recruitment methods which included phone prospecting, face to
face contact, social media, job and career fairs
ACCOMPLISHMENTS
Employee of the Year
HR Manager of the Quarter
Employee of the Month
EDUCATION
2010- Pres Bachelor of Administration, Columbia Southern University
2010 U.S. Army Guidance Counselor Course
2009 U.S. Army Suicide Prevention Course
2010 U.S. Army Master Fitness Course
2009 U.S. Army Equal Opportunity Course
2009 U.S. Army Sexual Harassment Course
2006 U.S. Army Information Awareness Course
2005 U.S. Army Master Trainer Course
2005 U.S. Army Senior Non Commissioned Officer Academy
1999 U.S. Army Recruiting and Retention School
1996 Hazmat Certification
1995 Data and Network Operators Course
COMPUTER SKILLS
Windows, Microsoft Word, Excel, Internet Explorer, Oracle, HRIS, ARISS, Applicant
Tracking System, Max hire
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