Customer Service Management
Resume:
EDWARD ROWE Two Sandra Rd.
Peabody, Ma.
5107
PROFILE: I am a highly motivated and dependable individual with a strong and progressive background that
combines experience in materials management and corporate level meeting coordination
positions with proven staff management/training and customer service skills. Dedicated,
detailed oriented, personable and professional and a team player.
SKILLS/STRENGTHS:
Excellent communication and organizational skill with problem solving abilities.
Proven ability to train, manage and motivate a support team.
Coordination, scheduling and “hands-on” operations abilities related to materials and corporate meeting
management.
Purchasing/inventory control - assisted Purchasing with outsourcing suppliers, expediting purchase
orders, negotiating pricing and reviewing/maintaining adequate inventory levels.
Accustomed to working in a fast paced multi-functional environment.
Computer Skills – Proficient in the latest versions of Excel, Windows, Microsoft Word and People soft
Operating Systems.
EXPERIENCE:
1998 - Present Analogic Corporation – Peabody, Ma.
Senior Production Control Planner
Planned and scheduled material for all contracted product shipments.
Trained and supervised planning activities of (4) production control planners and (2) material expediters.
Prepared Customer Service Field Replacement Report and shipment status on shared files.
New product implementation and family tree creation and review.
Verified and approved ECOs for proper effectivity dates, revision and material adjustments.
Represented materials at the daily MRB meeting.
Maintained visibility and accuracy of in-house inventory and recommended scrap and required.
Scheduled daily status meetings with the PCB and system production factories.
Restructured Bill of Materials and prepared work order packages for manufacturing.
Prepared daily, weekly and monthly matrix and reports.
1996 - 1998 Production Control Planner II
Material planning from MRP and product knowledge.
Prepared product good through spread sheets for accurate control of material.
Cycle counts, material rework and work order preparation as required.
Reviewed ECOs for material and revision changes.
Reviewed BOMs for accuracy and updated as required.
1995 - 1996 Senior Material Expediter
Retrieved common material from internal departments to support production.
Active member of the daily Material Review Board.
Made proper disposition of scrap material once final approval was obtained.
Prepared DMs and MCOs as required and retrieved RA numbers from suppliers.
Performed special project assignments.
EDUCATION: North Shore Community College – Beverly, Ma, A.S. Business, 1979.
References and Salary Requirements Available Upon Request
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