Customer Service Manager
Resume:
Amir
Amir Nazem
Cell Phone : 918-***-****
*********@**.***
Tulsa - OK 74133
A distinguished engineer of Information Technology and Computer Sciences with expertise in diverse of Hospital,
Healthcare, Medical instruments, Technical. Demonstrated success in Networking, Hardware analysis, Internet
Technology, Quality Assurance, Customer Service. Well-organized, results-oriented with proven ability to
implement standards, procedures and processes that improve business functionality and throughput. Solid
management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming
cohesive team environments.
Qualification
Qualification Highlights
. Information Technology . Hardware Engineering . Internet Technology
. Network Administration . Project Management . Customer Support
. Technical Support . Quality Assurant
Professional
Professional Expertise
Alorica, Tulsa, OK
Team Manager, Technical Support June 2011-Present
Providing policy and technical solutions in order to fix and troubleshoot Hardware issues (Desktops, Laptops, Multi-
Function Printers, LAN, WLAN, Cell phones, Tables, E-Readers) and Operating Systems (Windows, MAC) and
performing timesheets, scorecard, Quality Assurant for 25-30 Technical Agents.
-The First Regional Power Performer in U.S. on last quarter of 2011.
-The First Site Power Performer in 3rd quarter of 2012.
-Chosen as Site Power Performer.
MirzaKochak'Khan Hospital, Tehran, Iran
Informatics Manger, IT June 2008 - 2010
Implemented Wireless LAN and improved the LAN to GbE, Implemented the Standard-based Infrastructure,
provided with Network Map, Network and Hardware documentations. Troubleshooting and repairing the hardware
and OS(Windows 98, XP, Vista, Seven) and HIS (Hospital Information System) issues of 273 Desktop-Computers,
11 Laptops and 114 Multi-Function Printers and 34 scanners, 3 HP Stand alone Servers(Windows Sever 2003) in
order to administrate the Local DOMAIN. Extending and repairing the wired and wireless network.
-Award of the Best IT manager in TEHRAN UNIVERSITY OF THE MEDICAL SCIENCES on 2009.
Vali'Asr Hospital in Emam Complex Hospital, Tehran, Iran
Informatics Manger, IT June 2007 - 2010
Implemented Wireless LAN and improved the LAN to GbE, Implemented the Standard-based Infrastructure,
provided with Network Map, Network and Hardware documentations. Troubleshooting and repairing the hardware
and OS(Windows 98, XP, Vista, Seven, Linux, MAC) and HIS (Hospital Information System) issues of 426
Desktop-Computers, 76 Laptops and 260 Multi-Function Printers and 11 scanners, 5 HP Stand alone
Servers(Windows Sever 2003, 2007) in order to administrate the Network. Extending and repairing the wired and
wireless network. Assuring the Internet Security, Running File and application Server.
-Certificate of Best Contractor from President of Hospital Complex for 2008-2009
-Award of the Best IT manager in TEHRAN UNIVERSITY OF THE MEDICAL SCIENCES on 2009.
Iran University of Science and Technology, Tehran, Iran
Software Programmer, General Services Department Aug 2006 - Mar 2008
Optimized the procedures in Warehouse department, Standardized the process, Designed the Windows-based
Warehouse software with Visual Basic, Implemented the SQL 2000 database, Trained 10 users for data entry and
followed up to get the software applicable on daily based transaction. Supported the software for a year and assigned
it to the President of General Services Department.
-Introduced procedural Software to increase the overall system performance.
Education
Education
Bachelor of Computer Hardware Engineering, University of Shomal, Amol, Iran 2006
Associate Degree of Computer Hardware, University of Shomal, Amol, Iran 2004
Technical
Technical Expertise
Windows (95,98,NT,XP,Vista,7),Windows Server (2003,2008),Mac, Linux
OS
Desktop PC, Laptop, Stand-Alone and rack-mounted Server
Hardware
A+, MCSE, MCITP
Courses
Visual Basic, C++, Visual C++
Languages
SQL Server, My SQL, Citrix
Databases
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