Customer Service Manager

Location:

Posted:

October 04, 2013

Schalou Kadima-Schipa

**-** ***** ****** 917-***-****

Corona, NY 11368 **********@*****.***

Education

Queens College, City University of New York

Bachelor in Statistics, expected May 2014 Major GPA: 3.73

Minor: Business and Liberal Arts Honors program Overall GPA: 3.42

Activities and Certifications

• Health Department FPC certified

Work Experience

Starbucks Coffee Corporation New York, NY

Shift Supervisor 2007-Spring 2013

• Ensure proper cash handling procedures are followed by

staff as well as make daily deposits of over $3000

• Record and input company orders for retail items, pastry

products, dairy products, recipe products, and paper products

• Provide “Legendary” customer service while maintaining both

NYC Health Department standards and company standards

• Train new employees using company modules followed by

measuring their progress against company standards

• Track, analyze, and interpret daily labor usage so as to

maintain company labor variance expectations

• Open and close the store according to Safety and Security standards

• Set-up retail display according to promotional schematics

• Conduct hiring interviews under the supervision of the manager

Jean’s Best Deal Bar & Restaurant New York, NY

Barback, Waiter Summer 2011

• Set-up and maintain four separate bar stations

• Improved methods for maintaining inventory records,

leading to more accurate inventory ordering

• Accurately take and input food and beverage orders

Democratic Republic of Congo Zaire Palmares Newspaper

Mediator, Intern Mar - May 2011

• Organized and analyzed consumer complaints and business records

• Resolved over 1000 disputes between consumers and

businesses via fax, e-mail, and telephone

• Handled consumer inquiry on businesses and non-profit organizations

• Handled front desk reception duties when necessary

Computer Skills

• Proficient in Word, Access, PowerPoint, Excel, and Adobe Photoshop