Customer Service Manager

OYUKI CASTILLO

***** ******** **** **, ******, TX 77373 C: 281-***-**** ***********@****.***.**

Professional Summary

Bilingual Four year-degree Nurse focused on empathetic, patient-focused care. Trustworthy caregiver experienced in home and hospital settings.

One year of experience in primary care at Hospital General Tercer Milenio (Mexico). Maintain strong reputation for achieving high levels of patient satisfaction. Seeking leadership role in healthcare.

Nurse with current Mexican Department of Health Certification. Two years experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a long term care position.

Licenses

Aguascalientes (Mexico) Department of Health Certification

CPR Certification

Certificate in Nursing

Skill Highlights

Understands mobility assistance needs

Professional Experience

Aug 2012 to Aug 2013 Nursing Hospital General Tercer Milenio - Irving, TX Observed and documented patient status and reported patient complaints to the case manager.

Read and recorded temperature, pulse and respiration.

Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.

Completed and submitted clinical documentation in accordance with agency guidelines.

Prepared patient rooms prior to their arrival.

Collected urine and fecal samples.

Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Assisted with adequate nutrition and fluid intake.

Charting expertise

Understands medical procedures

Trained in grooming and bathing assistance

Bilingual in Spanish and English

Calm and level-headed under duress

Quick problem solver

General housekeeping ability

Reliable transportation

Good computer skills

Apr English Teacher 2010 to Jul 2013 Instituto de Educacion de Aguacalientes - Aguascalientes, Aguacalientes Developed interesting course plans to meet academic, intellectual and social needs of students.

Developed and implemented interesting and interactive learning mediums to increase student understanding of English material.

Developed, administered and corrected tests and quizzes in a timely manner.

Coordinated after school tutoring hours with other teachers to help students in need of extra attention.

Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.

Sales Associate Oct 2006 to Aug 2008 Radioshack - Irving, TX Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

Tracked down sources of special products and services to meet customers' special needs.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Trained new employees on company customer service policies and service level standards.

Recommended and helped customers select merchandise based on their needs.

Education and Training

Licenciatura, Nursing 2012 Universidad de Estudios Avanzados - Aguascalientes, Aguascalientes, Mexico Academic Achievement Award

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