Customer Service Security

TODD YOUNGBLOOD

*** ******* ** *, *** ***

SAINT PAUL, MN 55102

612-***-**** (MOBILE) ****.*.**********@*****.***

EDUCATION

Bachelor of Science, Information Technology - Security

Western Governors University - Salt Lake City, UT

65 Credits Completed – A.A.S. Information Systems Equivalent

April 2012 – May 2015

Bachelor of Science, Business Administration

Colorado Christian University – Lakewood, CO

General Ed. Credit Transfer – Degree Incomplete

February 2010 – November 2011

CERTIFICATIONS (Active)

- Microsoft Technology Specialist (MCTS)

- Cisco Certified Entry Networking Technician (CCENT)

- Cisco Certified Network Associate (CCNA) (Expected 9/30/2013; scheduled)

- CompTIA A+

- CompTIA Project+

- CompTIA Security+

- CompTIA Network+

- Microsoft Technology Associate

Web Development Fundamentals

Windows Operating System Fundamentals

- CIW Web Foundations Associate

Full list of certifications and certification verification information available upon request.

TECHNICAL SKILLS

- Office Software: Microsoft Outlook/Access/Excel, Remote Access Software, Ticket Management

Software.

- Operating Systems: Windows XP/Vista/7/8, Windows Server 2000/2003/2008/2012,

Ubuntu/Backtrack/Kali Linux.

- Networking: TCP/IP Communication, Traffic Analysis, Access Control .

- Security Compliance: UL Certification Compliance, CSAA Program Compliance.

EMPLOYMENT (FULL-TIME)

RSI Video Technologies (Videofied) – Field Technical Specialist

Jan. 2013 - Present

Saint Paul, Minnesota

- On-site and remote support providing as-needed assistance to client IT departments with

installation, configuration, and support of proprietary back-end signal receiver software for

home and commercial security products.

- First line of telephone support to field technicians, IT/IS/security departments, and managerial

departments, including after-hours remote support for emergency situations.

- Writing and editing of new and existing technical documentation for security product and

receiver software.

- Direct, hands-on experience in troubleshooting, configuration and implementation of a variety

of server platforms including Windows Server 2000 to Windows Server 2012, Windows client

platforms of Windows 2000 to Windows 8.

Customer Service Industry

June. 2006 – Nov. 2012

Minneapolis, MN – Basalt, CO

- Provided award-winning customer service, including customer support and on-site computer

support in multiple Fortune 250 companies, including the Starbucks and Whole Foods Market

corporations.

- Served as a direct-support team member for as-needed computer support for a new store

infrastructure.

- Formulated systems and processes in order to increase product sales performance and labor

productivity within the various departments as a team member.

Contact this candidate