Customer Service Sales

Location:

Posted:

October 04, 2013

G eorgia Lobono

Des Plaines, I l linois 60018 847-***-**** (C)

***********@******.***

SUM MARY

• Excellent interpersonal and communication skills, team player.

• Adapt easily to new concepts and responsibili ties.

• Self- motivated, strong work ethic and dependable.

• Highly organized, punctual individual.

ACCOMPL ISH MENTS

CUSTOMER SERV ICE

• Processed orders, resolved customer inquiries and initiated customer follow-up for three

d ivisions.

• Coordinated with distribution, t raffic and credit departments to ensure orders were

p rocessed and shipped per customer specification.

• Provided backup for other customer service representatives in their absence.

ADM I N ISTRAT IVE

• Supported the Vice President of Specialty Products as well as a team of six salespeople.

• Ar ranged and participated in monthly sales meetings. Took, t ranscribed and distributed

meeting notes.

• Maintained and organized customer files both paper and electronic.

• Performed general secretarial tasks, typing reports, presentations and correspondence

using MS Word, Excel and PowerPoint. Used SAP for order entry.

• Scheduled meetings, prepared expense reports and made t ravel arrangements.

• Purchased and managed general office supplies.

PROFESSIONAL ACH IEVEMENTS

• Received recognition for outstanding achievement in customer service.

WORK H ISTORY

UOP, Des Plaines, I l linois 1995-2001

Administrative Coordinator

EDUCAT ION

Tri ton Community College, River Grove, I L

Secretarial/computer courses

Ridgewood H igh School, Norridge, I L

Graduate