Office Assistant High School

Shannon Kelly

Summary

Dedicated and focused office assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Accomplishments

Coordinated all department functions for team of 6 employees.

Experience

Office Assistant March 2012 to August 2012 20/20 Property Inspections - Sanford, FL

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Telephone Repair Representative September 2011 to March 2012 Covergys - Lake Mary, FL

Provided base level IT support to company personnel.

Reservations Agent October 2007 to December 2010 Holiday Inn MGE - Kissimmee, FL

Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Education

High School Diploma : Cosmetology, 2004 Grasso Tech - Groton, CT, USA Management and Marketing coursework

Excel spreadsheets

Meticulous attention to detail

Self-directed

Time management

Designed electronic file systems and maintained electronic and paper files.

Served as central point of contact for all outside vendors needing to gain access to the building.

Wrote reports and correspondence from dictation and handwritten notes.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Properly routed agreements, contracts and invoices through the signature process.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Helped customers track and ship packages, responding to an average of 60-80 calls per day.

Performed concierge services for a 3-star, 480-room hotel.

Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.

Verified that information in the computer system was up-to-date and accurate.

Received and screened a high volume of internal and external communications, including email and mail.

Professional and mature

Strong problem solver

Resourceful

Dedicated team player

Self-starter

10 Beech St., Norwich, CT 06360 Cell: 407-***-**** : ************@*****.***

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