Management Security
Resume:
Angela Welborn
JACKSONVILLE, FLORIDA 32224
***************@*******.***
OBJECTIVE
Want to become a part of a dynamic organization where I may utilize my skills and have
Skills
opportunities to expand my knowledge and grow.
MS Office Suite
Remedy
EDUCATION
Lotus Notes
Carolina Computer Training Greenville, SC PGP
RSA Securid
Network+, Security+, and CISSP courses Sygate
Active Directory
Greenville Technical College Greenville, SC
IBM
Tivoli Access
Certified Administration Professional
Management
Certified Travel Agent
Tivoli Identity
College Transfer Courses
Management
AD Management
University of Phoenix online CA
PeopleSoft
Citrix
Bachelor’s in Security Organization and Management – Expected time 11/04/13
VMware
EXPERIENCE
Certifications
February 2013- Present Winn-Dixie Jacksonville, FL
IT Security Technician II HIPPA training
2011
Create network accounts for new users
Terminate network accounts
Move network drives Government
Clearance
Trouble shoot security issues
Confidential
Set up new BI-LO call center network access
Liaison between Bi-lo corporate users and Winn-Dixie helpdesk
Set up Exchange email accounts
April 2011-February 2013 BI-LO Mauldin, SC
Helpdesk Analyst/Purchasing
Assisted Corporate and Store users with password resets using CA Identity Management
and other platforms.
Assisted Store getting back up and running after power outages
Assisted Bookkeepers with questions and problems with settling till and office
reconciliation.
Net supported to users computers to analysis problems with slow Internet connectivity
and fix the issue.
Monitored Network connections and if a problem arose called stores.
Assisted Purchasing Department with ordering supplies for stores and entering invoice’s
into Access database.
Oct. 2010 – Dec. 2010 BI-LO Mauldin, SC
Consumer Relations
Assisted customers with BI-LO’s Fuel perk’s program.
Assisted customer’s with complaints.
Processed Online Bonus Card applications.
Sept. 2008 – Feb. 2009 Jawood Columbia, SC
Security Administrator
Created and deleted userid’s in the mainframe.
Connected userid’s to groups within the mainframe.
Granted access to CES regions.
Created RSA accounts
Created Novell accounts
Dec. 2005 – Sept. 2008 EDS Greenville, SC
Security Analyst
Utilized Tivoli Access Management Tool to create userids, groups, and junctions with ACL’s. Also
added and removed users from groups.
Utilized Tivoli Identity Management to create userids.
Encrypted Files utilizing PGP
Set up VPN access for Vendors off-site utilizing Sygate.
Setup users for VPN remote access utilizing RSA.
Created and deleted users for Lotus Notes.
Created new user Windows accounts utilizing Active Directory.
Provided on-call support 24/7 on a weekly rotation for trouble-shooting.
Utilized Remedy Enterprise Support System to work on change requests and problem tickets.
Implemented and educated users on the use of soft RSA tokens.
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Documented procedures on Sygate security for 3 party vendors
Documented E-business Web security procedures
2003–2005 Ahold Information Services Greenville, SC
IT Help Desk
Monitored Mainframe production and development jobs.
Sent out daily management reports of critical events of the day.
Issued access for Mainframe on-call support.
Provided phone support for Windows 95, 2000, XP, and NT 4, at corporate office and remote
locations.
Provided phone support for RSA, VPN, and Network for local and remote users.
Used Tivoli Identity Director for resetting and unlocking various system passwords.
Used Hummingbird Communications HostExplorer for Mainframe support.
Used Windows Active Directory for Windows 2000 support.
Used Interactive Client (IC) for managing all telephone calls; voice mail, e-mail, speed dial directories,
and coordinate conference calls between on-call support and management for critical production and
network issues.
Used Remedy Enterprise Support System for logging calls and paging on-call support.
Wrote and documented procedures for helpdesk applications for the India Helpdesk.
1997–2003 Ahold Information Services Greenville, SC
Office Service Coordinator
Responsible for the Meridian switchboard and greeting visitors.
Responsible for Shipping and Receiving.
Coordinated travel arrangements between Administrative Assistants and Travel Agency. Printed
airline tickets on-site.
Responsible for sorting and distributing US mail.
Updated company phone directory using Lotus Notes.
Managed Resource Reservation database.
Coordinated seating, phone service, and other supplies.
Responsible for setting up print shop.
Printed manuals, nameplates and other documents.
Maintained daily print jobs report using Excel.
ACTIVITIES & AWARDS
Member, Information Systems Security Association, 2009
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