Manager Human Resources
Resume:
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Catherine L. McDonald
Henderson, NV 89005
Email: ********************@*****.***
Medical Practice Administrator
Highly capable and self motivated Practice Manager and Medical Administrator offering twenty
years of multiple practice management experience and a Bachelor’s degree in Business
Administration with proven strengths in human resources, financial management, accounting, and
accounts receivable management.
Windows XP, Microsoft Word, Excel, Outlook, Power Point, Quickbooks, Peachtree, Medical Practice Software: Medical
Manager, Intergy, Ridgemark, EMR: Allscripts, eClinicals
Key Qualifications:
Over twenty years of comprehensive experience in office management, practice administration and
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accounting.
Development and establishment of policies, procedures and objectives; ensures their adequate
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execution, compliance, and updates.
Evaluates general and specific business conditions as they relate to operational issues and keeps the
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governing body and the executive director fully advised on these matters.
Evaluate and implement procedures to deliver care with greater efficiency as well as high levels of
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patient satisfaction.
Readily accepts new challenges and highly conscientious in the planning, implementation, follow
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through and organization of new projects.
Supervision of staff of 84 to include support staff and management team; strong leader who
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motivates others; ability to teach and train with a “team player attitude”.
Solid understanding of managed care negotiations and payment methodology.
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Proven success and committed to increasing revenue through timely, accurate and thorough billing
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practices.
Thorough understanding of all aspects of general ledger accounting through financial statements.
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Proven ability to improve operations and maximize profits through achievements in finance
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management, cost reduction and productivity and efficiency improvements.
Responds rapidly and appropriately to changing circumstances, troubleshooting problems and
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refocusing on new priorities.
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Work History:
Family Doctors of Boulder City June 2010 Present
Office Manager
Management and supervision of 30 employees at a busy four provider clinic and ancillary centers to include
in house lab, radiology department and accredited endoscopy clinic. As Human Resources Administrator,
oversee staff recruitment, training, delegation of duties, and conflict management. Conduct interval
performance appraisals and counsel, revise and develop job descriptions and employee manual and address
employee issues with confidentiality. Prepare and present monthly physician meetings. Financial reporting
to include preparation of monthly financials, individual physician assessments based on volume, billing
reports to include collection ratio, aging summary, days in A/R, procedure by insurance company and
accompanying reports to assist business partners in making informed financial decisions. Perform all
accounts payable functions for four separate entities. Successful in physician recruitment, physician start
up and credentialing.
Surgical Weight Control Center August 2010 Nov 2010
Financial Administrative duties to include preparation of monthly financials to include profit and loss,
balance sheet, collection ratio, aging summary, procedure by insurance company and accompanying reports
to assist business owner in making financial decisions. Performed all accounts payable functions. Was
solely responsible for the supervision of the billing department resulting in increasing revenue by 43% in
less than six months. Performed all human resources duties.
Children’s Acute Care, Inc. October 2008 – February 2009
Practice Manager Associate
Temporary position. Duties to include employee benefits, new employee intake, financial reports, invoicing
hospitals and payment follow up, managed care provider enrollment, malpractice liaison, accounts payable
and payroll assistance.
Women’s Specialty Care, LLLP January 2005 – March 2008
Practice Administrator
Human Resource Duties include: Supervision of 84 employees, maintaining responsibility for all
department heads, office supervisors, and support staff, conducting appropriate performance evaluations
and recommendations for merit increases, promotions, and disciplinary action, maintenance of employee
files, employment verifications, time off requests, insurance enrollment, submission of bi monthly payroll,
Cathy McDonald
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pension plan administration, meeting preparation and presentation of full staff meetings, billing meetings,
and interval manager’s meeting, preparation and presentation of in services relating to customer service,
team building, and professionalism, delegating portions, activities, responsibilities and authorities, ensuring
accountability to all direct subordinates and unit supervisors are defined and understood, resolving
employee concerns, conflicts and complaints, have maintained authority without jeopardizing objectivity,
have exercised fairness and consistency fundamental in cultivating respect in employees, have maintained
longevity in employees. Administrative Duties include: Preparation and presentation of Administrative
and Partner meetings, providing quarterly statistical reporting relating to financial matters, negotiating of
increased reimbursement rates with managed care organizations, maintenance of provider files to include
licenses and credentialing information, assistance in the development of policies, procedures, and objectives
ensuring their adequate execution, formulation and implementation, both short and long range for activities
consistent with company guidelines, compliance and updates, promoting effective communication and
adequate information flow within the practice, ensuring compliance and adherence to the organization’s
structure, management philosophy, and mission statements, providing weekly partner updates reporting on
pertinent issues relating to the practice to include, staffing, additional expenses, collection updates, changes
regarding policy and procedure and cash flow updates, Physician recruitment and coordination of interviews
and subsequent follow up, preparation of Physician and Provider Employment contracts. Interim Billing
Manager Duties include: Preparation and presentation of weekly billing meetings, delegation of duties and
assignments, auditing, instruction and follow up to ensure aging is being worked in a timely manner,
monitoring and auditing of aging report to identify problem and slow payers, coding errors, and denial rates,
setting monthly target collection goals and implementing incentives for reaching goals, continued training
and auditing on demographics, have increased revenue by monitoring employee productivity and efficiency.
Accounting Duties include: Accounts Payable and allocation of expenses, allocation of revenue,
calculation of Provider bonus compensations, submission of hospital guarantee reports, timely and accurate
monthly financials reports to include month end reports, collection ratio report by physician and group,
analysis of recurring and additional expenses, explanation of differential in expenses, expenses by location,
aging analysis, year to date profit & loss statement, monthly profit & loss statement, and interim
supplemental reports such as department and center profitability, provider percentage of managed care
population, patient cost analysis, expense to earnings ratio, staffing statistics, overhead control.
Las Vegas/Ob/Gyn Associates June 1996 January 2005
Practice Administrator
Duties included: Supervision of 17 employees, hiring and termination, maintaining of personnel files,
preparation and presentation of monthly staff meetings, updating and revision of office policy and
procedural manual, performance appraisals, credentialing for provider applications, maintaining of
physician files and licenses, supervision of billing department, audit of explanation of benefits for
appropriate reimbursement, manage and control of overhead costs of practice, coordinate, research and
present projects and reports, accounts payable, payroll, quarterly tax reports, end of month and preparation
of financial statements, managed care contracting negotiating.
Education and Training:
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University of Phoenix, Las Vegas, NV, Bachelor of Science in Business Administration, May 2003
University of Nevada, Las Vegas; BFA Music, May 1981
Organizations:
Nevada Medical Group Management Association
Society for Human Resource Management
Cathy McDonald
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