Manager Customer Service

JOHN C. FRAGO

** ****** *****, *********, *** York 12095

Phone: 540-***-****

Email: *********@*****.***

LOGISTICS/WAREHOUSE/DISTRIBUTION/OPERATIONS MANAGER

Accomplished manager with diverse, flexible, and proven skill set

applicable to logistics, warehousing, distribution and

transportation industries. Specialty expertise in shipping/receiving

combined with broad knowledge of business

management, logistics, and operational procedures. Highly respected

team leader and facilitator with excellent

communication, organization, and problem-solving skills. Able to

identify redundancies and general

inefficiencies to maximize resources and streamline operations.

SPECIALTY SKILLS

. Bilingual = Spanish/English .

Community Service award winner 6 years

KEY SKILLS

Operations Management Inventory

Control

Strategic Planning Customer

Service

Budget/ Cost Control/P&L Leadership/

Development

Policy/Safety Compliance Accountable

(OSHA,DOT,HAZ-MAT,

Cold-Chain etc.)

Innovation Mindset Performance

Evaluations for

Mangers and

Associates

Hiring/Interviews of Potential

Candidates

PROFESSIONAL EXPERIENCE

Operations Manager = 8 years

May 2005 to

September 2013

Wal-Mart Logistics Distribution Center, Gordonsville, VA

. Provided guidance and supervision in warehouse of $42 million on hand

inventory, $150

million monthly budget goal to 55 managers and 760 associates in

operational compliance.

Ensure safety, quality, production, transportation, engagement, and

customer service goals

are met and or exceeded.

. Implementation of new and existing operational strategies, policies,

and procedures in order

to remain competitive while managing warehouse of over 12,560 skus,

146 stores for service,

and over 100 transportation carriers.

. Development of managers, supervisors, and associates for promotion to

future leadership

roles to provide company sustainability through engagement, coaching,

mentor programs,

crosses training, and personal experience. 11 promotions of mentees

over 8 years.

Shipping and Receiving Associate = 2 years

2003-

2005

Benjamin Moore Paints, Strongsville, OH

. Process daily orders to be delivered to proper stores according to

order needs.

. Complete all shipping and receiving paperwork to include all billing

and compliance is

ensured for customer base.

. Complete annual inventory of entire warehouse in order to balance P-N-

L.

. Load and unload all trucks to ensure safety and customer satisfaction.

EDUCATION

. Merced Community College

Merced, California 1994

to1995

Business management

. South Lakes High School

Reston, Virginia 1989

to 1993

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