Customer Service Manager

ANGELA RENEE LIVESAY

*** **** ***** ******, ******, Missouri 63960

573-***-**** cell 573-***-**** home

OBJECTIVE

I am seeking a full-time permanent position, while continuing my education in Health Information

Management. The ideal position will allow me to utilize my skill set, my education and my ability to multi-

task.

QUALIFICATIONS

• Very efficient, organized and detail-oriented

• Excellent computer skills and experience with the latest Windows-based software products

• Proficient in MS Word, Excel, Outlook and QuickBooks

• Experience in all forms of Office Administration, Customer Service and Technical Writing

• Medical – Clinic/Hospital Setting, Medical Terminology, Transcription and Anatomy/Physiology,

Reporting, Analyze/Chart Maintenance (IP, IM and ER), ROIs, POs, phones, filing, faxing, coding

issues and interface with all departments and staff

• Accounting – Various Settings, Cash Handling, AR/Collections, Billing, Credit/Finance and

Research/Reconciliation

• Home Health – Personal, Compassionate and Respite Care

EDUCATION

AHIMA, Chicago, Illinois, currently enrolled, upon completion of Anatomy and Physiology will be enrolling

in Coding Basics Program > CCA > RHIT

San Jacinto College, Pasadena, Texas, Health Information Management

Bloomfield High School, Bloomfield, Missouri 63825, Honors

EXPERIENCE

Black River Medical Center, Poplar Bluff, Missouri, Health Data Analyst, August 2012 to present

(current position, please do not contact).

Stat Imaging Services, LLC (site PBRMC), Poplar Bluff, Missouri, Document Prep Specialist, January

2012 to April 2012 (care for family member).

VNA, Dexter, Missouri, Homemaker, March 2011 to August 2011 (care for family member).

SE Coop, Puxico, Missouri, Customer Service, July 2010 to February 2011 (short-term position).

Caring Hearts Homecare, Dexter, Missouri, Homemaker/Part-time Office Assist, June 2008 to

September 2010 (client loss).

Advanced Healthcare-Business Office, Poplar Bluff, Missouri, Customer Service, April 2007 to August

2007 (layoff).

Dr. Daniel R. Obermark, Poplar Bluff, Missouri 63901, Ophthalmic Assistant, September 2006 to

March 2007 (better job offer).

Rath Excavating, Puxico, Missouri, Part-time Office Manager, July 2006 to present (10 hours per

month).

INTERNSHIP

United Health Group-division of Ovations-Evercare, Houston, Texas, Healthcare Member

Services Intern

LICENSE

State of Missouri, Department of Missouri, Licensed Producer-Life, Accident and Health, License #

8083334

REFERENCES

Provided upon request

Contact this candidate