Active Directory Management

WARDY ANTONIO CASTILLO

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***w *** street apt *a • New York, NY 10032 • M: 646-***-**** • E: *****.********@*****.***

EDUCATION: New York City College of Technology – CUNY; Brooklyn, NY 08/2009 – 01/2013

Bachelor of Technology Degree in Computer Systems

Cumulative GPA 3.0

RELEVANT COURSEWORK:

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• Advanced Single-LAN concepts • Network Security Fundamentals • Project Management

• Computer Security • LAN-Internet Connection • Advanced Security Technologies

• Introduction to LAN • Strategic Management • Web Programming I & II

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SKILLS:

• Experience using Windows XP & 7; Mac Snow Leopard

• Intermediate proficiency in Microsoft Office Suite, including Microsoft Project

• Beginners understanding and use of Cisco networking equipment

• Experience in PC repairs, maintenance and upgrades

• Troubleshoot Networking Issues

• Knowledgeable with Symantec Solution Suite

• Re-Image Operating Systems /Casper/LANDesk Management Console

• Familiarization and Experience working with the Citrix Program

• Service now-Ticket System

• Active Directory

R/GA; New York, NY 06/2013 –

08/2013

System Intern

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Troubleshoot hardware and software problems

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Create local accounts through active directory

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Deployed OS, Security encryption and Applications via LANDesk Console and Casper

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Joining Users to the Domain/removing users/Adding Administrator Privileges

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Helpdesk ticket system

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Sophos Safeguard to encrypt laptops

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Worked on Pc’s and Mac’s

NYSE EURONEXT; New York, NY 01/2013 –

06/2013

Tech Intern

• Monitor any network issues occurring Internationally and Domestically

• Verify and acknowledge the root cause of any network issues

• create/escalate tickets

• Update User-Guide Manuals

• Service now-Ticket System

Department of Education; New York, NY 05/2011 – 06/2013

Tech Intern

• Assist in set up of new computer equipment in classroom and offices

• Provide assistance in use of technology equipment

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Troubleshoot hardware and software problems

• Troubleshoot and solve corrupt OS, viruses, spy-ware, network and Internet/W ireless

configuration.

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