Customer Service Representative
Resume:
VERONICA ALMADA
Perth Amboy, NJ 08861
Cell: 732-***-****
******.********@*****.***
Objective: To obtain a position that will enable me to use my strong
organizational skills, educational background, customer
service experience, and ability to work well with people.
Education: Rutgers University, Newark, NJ
B.A., English, cum laude, May 2009
GPA: 3.525, Dean's List 4 semesters
Skills: Bilingual in English/Portuguese, some Spanish
Windows Vista/7, Microsoft Word and PowerPoint
Experience: 2010-Present LMJ Logistics, Edison, NJ
Import and Export Customer Service Representative
. Effectively communicate with internal/external customers
via phone and e-mail
. Work with customers and partners to find best pricing
for shipments and find alternate solutions to resolve
customers' issues quickly and efficiently
. Track orders and logistics and relay all pertinent
information to customers
. Act as key point of contact between customers and
vendors
2009-2010 Vonage Holdings, Holmdel, NJ
Customer Care Agent
. Answered a high volume of calls while simultaneously
entering data into company's database
. Provided recommendations and relayed pertinent
information to customers
. Assisted customers with basic troubleshooting of
company's products, reading of invoices and taking
payment information over the phone
2004-2007 EchoStar Communications, LLC, Pine Brook, NJ
Customer Service Representative
. Answered an average of 500 e-mails any given week,
exceeding weekly targets by 35%
. Responded to a high volume of incoming calls while
simultaneously entering data into database, assisting
English and Portuguese speaking customers
. Provided recommendations and relayed pertinent
information to clients
. Assisted in the training of new customer service
representatives in taking Portuguese calls and
responding to customer e-mails
. Awarded Employee of the Month in June 2007 for
commitment to going above and beyond on a regular basis
References: Available upon request
Contact this candidate