Customer Service Sales

Suhail Shuaib

Customer Service Superstar

********@*****.***

Summary

A dedicated customer service professional with six years of progressive levels of responsibility.

Strategic-relationship/partnership–building skills listen attentively, solve problems creatively, use tact and

diplomacy to find common ground and achieve win-win outcomes.

Experience

Customer Service Specialist at Premiere Pulmonary Rehab Services

January 2007 - Present (6 years 9 months)

Resolved an average of 150 inquiries a week, exceeding weekly targets by 25%.

Created an efficient, easy to use customer account file for invoicing which encouraged frequent use by

customers.

Organized client databases to efficiently track product orders saving over $1,000 in reduced paper costs.

Achieved a 98% customer satisfaction survey rating consistently for last two years and reduced the number of

customer initiated contacts by 8% year on year.

Customer Service Associate at Premiere Pulmonary Rehab

August 2006 - Present (7 years 2 months)

Resolved an average of 150 inquiries a week, exceeding weekly targets by 25%.

Initiated discussion of new product information during routine follow-up calls with existing customers. This

action resulted in 20 additional sales the #rst month and development of an up-selling seminar for all

customer-service representatives.

Prepared routine daily reports for customer sales transactions, accounts receivable/payable, orders, credit card

receipts, and bank deposits.

Courses

B.A, Philosophy

University of California, Irvine

Ontology

Philosophy of Science

Ethics

Moral Philosophy

Logic

Philosophy of Biology

Page1

Education

University of California, Irvine

B.A, Philosophy, 2006

Page2

Suhail Shuaib

Customer Service Superstar

********@*****.***

Contact Suhail on LinkedIn

Page3

Contact this candidate