Project Manager Management

Michael Chertes, PMP

*** ******* ********* #** ( Stamford, CT 06901 ( 203-***-****

*******@*********.***

Key Strengths

Project & Program Management Search Engine Optimization JIRA Task Tracking & Help Desk

(SEO) Ticketing

Virtual Team Leadership E-Commerce Business Business Analytics & Market

Development Research

Infrastructure Support Disaster Recovery Planning Agile Tools Deployment &

(DRP) Administration

Professional Experience

Tutoring Services, LLC - e-Commerce / IT - Stamford, CT June 2008 -

Present

Digital media startup; an education centered platform for connecting

subject matter experts with prospective clients, and an advertisement

portal for distribution of published printed & digital instructional

materials.

Project Manager

. Performed analysis and market research to identify business development

opportunities and formulate a marketing strategy for the startup

business.

. Planned for and managed web application development and systems

integration projects.

. Performed an evaluation of available technologies to address growing

needs of the company. Selected and implemented JIRA / Confluence web

applications.

. Effectively managed JIRA based Help Desk, ensuring that appropriate

support was in place and submitted issues were resolved on a timely

basis. Developed and utilized KPIs for performance tracking.

. Led search engine optimization efforts for the company's websites.

Tracked websites' performance utilizing Google Analytics & Webmaster

Tools, assessing effectiveness of targeted keywords and marketing

campaigns.

. Proactively identified and acquired necessary talent for successful

completion of planned projects and operational activities. Managed

virtual globally distributed teams of up to 12 business and IT

professionals: project leads, business analysts, designers, application

developers, and marketing and quality assurance specialists.

. Developed project document templates and established standard procedures

for recurring processes.

Bridgewater Associates, LP - Westport, CT July 2010 - July 2011

One of the world's largest Hedge Funds that manages approximately $120

billion in global investments for a wide array of institutional clients

IT Network Operations Center Associate

. Responsible for daily management of 10 Network Operations Center (NOC)

personnel 24/7 schedule and mapping of critical tasks to support the

operations of the organization's departments and services.

. Designed and implemented a new scheduling system that organized and

integrated numerous scheduling documents from multiple sources into a

single, color-coded, visually comprehensive document.

. Created new hire training process through the implementation of a video

library with recorded tasks performed by the NOC using Comtasia Studio

software. Implementation of the library streamlined the learning process

of new hires and significantly decreased necessary involvement of the

trainers.

. Responsible for monitoring and troubleshooting business critical

processes utilizing Spectrum, Solarwinds, Ehealth and in-house developed

software, as well extensive documentation of written procedures and

network diagrams.

. Ensured accuracy of networking equipment, servers and associated

dependencies by reviewing requests for changes and performing database

maintenance using Remedy.

. Performed incident management utilizing established framework with

initial assessments of the impact, identification of the parties

involved, and coordination of activities to restore services.

Education

Boston University - Boston, MA (Expected) December 2014

MS, Computer Information Systems, Concentration - IT Project Management

Sacred Heart University - John F. Welch School of Business - Fairfield, CT

December 2012

MBA, Strategic Management, 3.89 GPA

Western Connecticut State University - Ancell School Of Business - Danbury,

CT August 2010

BBA, Management Information Systems (MIS), Concentration -Information

Security Management, 3.87 GPA

Norwalk Community College, Norwalk, CT December 2008

AS, Computer Security, 3.81 GPA, - Magna Cum Laude

Training & Professional Development

University of Connecticut - School of Business - CITI - Stamford, CT

2012

Project Management Professional & MS Project courses

Certifications

Project Management Institute, Project Management Professional (PMP)

Certified

Project Management Institute, Agile Certified Practitioner (PMI-ACP)

Microsoft Certified Technology Specialist (MCTS): Managing Projects with

Microsoft Project 2010

ACS, Information Technology Infrastructure Library Foundation (ITIL - v3

(2011)) Certified

Comp/TIA, Network + Certified

Proficiencies

Windows, Mac, Microsoft Office, Microsoft Visio, Microsoft Project,

ActiveCollab, JIRA, Confluence, Google Analytics & Webmaster Tools,

Ehealth, Spectrum, HTML/CSS, Comtasia, TCP/IP, LAN/WAN technologies

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