Customer Service Manager

Jacqueline Townes

Floor Supervisor - Kroger

Durham, NC

******.****@*****.*** - 919-***-****

To obtain a position in an organization utilizing the knowledge in healthcare and customer service skills I have

acquired, enabling me to achieve an organizations business objectives.

WORK EXPERIENCE

Floor Supervisor

Kroger - Durham, NC - February 2007 to Present

works with front end associates regarding scheduling breaks and lunches

monitor cashier and clerks engagement with customers, proper bagging skills, and neat appearances

works with front end manager regarding Que vision compliances, daily cashier ring tenders, while actively

coaching cashiers on best practices

extensive eight hour supervisor training courses in a classroom setting

work to maximize sales by providing prompt, friendly customer service

Customer Service Professional

Kroger, Durham, NC

provides impeccable customer service on the floor and behind the counter

works with store manager at a variety of Kroger's affiliates, dealing with issues involving customer service,

staffing, inventory and stocking, among other responsibilities

provides customers with assistance with western union services, money orders, NC lottery, Kroger credit card

applications, and Kroger reward card applications

provides a positive customer experience involving answering questions, offering product knowledge, guiding

guests to correct isles, checking prices, and providing carry out services.

COMPUTER EXPERIENCE

Business Tools: MS-Office Suite

Languages: Java, SQL, HTML, Vista TN 3270

Operating Environments: Client POS, Windows 95-XP, MS-DOS

ACTIVITIES

Completed 122 hours of volunteer community service

Camiella Gardens Assisted Living Center

Annual Duke Walk for Cancer; Heart Disease

Guilford County Health Department

Greensboro Teach Center

Winston-Salem Grand parenting Program

EDUCATION

Bachelor of Science in Public Health and Nutrition

University of North Carolina at Greensboro Greensboro - Greensboro, NC

May 2010 to May 2012

Bachelor of Science in Nursing

Winston-Salem State University Winston - Salem, NC

August 2008 to May 2010

High School Diploma

Hillside High School Durham - Durham, NC

August 2004 to June 2008

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