Customer Service Information Technology

J a c o b Po m e r l e a u

503-***-**** *****.*********@*****.***

Personable, Knowledgeable, detail oriented and highly technical individual with dynamic work experience.

Skills

Adept to working in fast paced, high-volume work environments.

Dynamic work experience: a proven supervisor, able to work independently or collaboratively.

Extensive customer service skills.

Scheduling of high-tech classrooms including invoicing clients, as well as staff scheduling.

Communicates well, both written and verbal. Able to regularly speak publicly.

College level coursework in C/C++, Java, JavaScript, Verilog, electrical circuit analysis and embedded systems .

Decisive, capable of making critical judgments. A detail oriented individual.

In-depth knowledge of computer hardware and software, both PC and Mac.

HR Processes including hiring, termination and corrective action of employees.

Able to learn technical concepts quickly.

Education

Portland State University September 2007 - June 2013

BS in Science with minor in Electrical Engineering (GPA: 3.62 out of 4.00)

Honors: Dean’s List, Fall 2008, Winter 2009, Spring 2011 and Spring 2012

Relevant Coursework

C / C++, including data structures Electrical circuit analysis Interfacing microprocessors

and object-oriented programming and solid-state electronics and embedded systems

Hardware Descriptor Languages Analog filter design Technical Writing

Projects

Lost and Found Database Portland State Office of Information Technology

Improvement of procedural processes using technical resources.

Created an automated system for tracking lost and found within Portland State’s computer labs. The system

utilized Google forms to collect information about lost items and a web-based application to handle returning of

items. The application prevented erroneous information from being entered and automatically generated emails

for various situations, such as when valuable items were found in order to prevent liability issues.

Motion frequency meter Portland State Maseeh College of Engineering coursework

Analog circuit analysis, filter design, and use of engineering skills.

Developed a device that monitored the frequency of a user’s hand motion through a hand-held accelerometer. As

the frequency of a user’s back-and-forth motion increased a set of 4 separate LED bars would display the intensity

of the shaking motion at a frequency. Implemented 4 separate, 4th order analog bandpass filters, one for each

discrete frequency range, at each level a RMS-to-DC conversion was used to monitor the power level.

Experience

Computer Lab Coordinator November 2011 - July 2013

Computer Lab Attendant March 2011 - November 2011

Portland State Office of Information Technology

Supervised team of 10-15 employees. Responsible for scheduling, corrective action as well as provisioning

security access and maintaining accurate personnel records.

Hired and trained new employees on daily operations of computer labs, including basic troubleshooting,

computer and printer maintenance.

Utilized Request Tracker ticketing system in order to facilitate inter-departmental communication.

Collaborated with larger management team in order to create consistent experience for employees and users.

Performed advanced troubleshooting of printers and computers.

Familiarized with challenges of large scale software management, worked in SCCM managed environment.

Assured safety and security of computer labs including direct contact with disruptive users.

Group X Instructor December 2012 – June 2013

Portland State University Campus Recreation

Select music, choreograph and Lead 45 and 60 minute group cycling classes of up to 21 participants.

Encouraged active participation and proper equipment use and setup to prevent acute and chronic injuries.

Provide modified routines, lead inclusive and adaptable class for individuals using a mobility device.

Maintain current AFAA Primary Group Exercise, First Aid and CPR/AED certification.

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