Customer Service Assistant

Demetrius E. Da Costa E-mail: *********@*****.***

***- ** ***** ****** ******* NY, 11434 (C) 347-***-**** (H) 718-***-****

Education:

Art & Design High School June 2008 Regents Diploma

Manhattan, NY

New York Institute of Technology (NYIT) May 2012 (in progress)

Manhattan, NY

Major: Computer Graphics

Work Experience:

Lowe’s Home Improvement, Inc. Rosedale, NY

Receiver/Stocker June 2010 – Present

• Perform Daily Tasks of Lowe’s Back End operations, including dock cleanliness,

verifying/checking incoming freight, freight flow/distribution, freight pack out

and store perimeter clean up.

• Perform tasks with work/power equipment such as LRT guns, forklifts, narrow

aisle reach trucks, order pickers and Zambonis.

• Essential in checking in customer’s custom/special orders, labeling and locating

them for easy customer pickup.

• Familiar with and can use waste/recycling equipment such as trash compactors,

cardboard balers and trash hoppers.

• Knowledgeable about safety and operational procedures of a loading dock.

• HAZMAT trained.

• Power equipment trained and licensed.

• Skilled at using Lowe’s Genesis system.

Caribbean Women’s Health Association, Inc. Brooklyn, NY

Outreach Worker/ Program Assistant May 2009-December 2009

• Outreaching to inner city communities about various sexual health education and

facts, through word of mouth as well as hand outs and flyers

• Distributed safe sex material (condoms/dental damns,

• etc)

• Attended various community events and health fairs in Brooklyn, NY

• Co-supervised IT department (computer setup, debugging and installment)

• Receptionist

• Built Rapport with community residents and various clients

• Graphics Designer ( designed and/or remade company’s flyers and Event

postings)

• Responsible for delivering mail/important packaging to destinations

• Familiar with HIV and substance abuse testing

• Co-supervised CWHA’s Wellness program ( supervision of the group walk,

contacting participants, giving out information about the program)

Associated Global Systems, Manhasset, NY

Nation Wide Customer Service Assistant Seasonal 2007 & 2008

• Performed daily operational functions, such as: data entry, filing, faxing and emailing

cliental

• Provided customer service to cliental via phone to assist customers with their needs

• Responsible for the tracking and the order and care of shipments

Purrfect Engravers, Jamaica, NY

Sales Associate December 2004- September 2006

• Built rapport with customers to assure satisfaction and customer retention

• Mastered office cliental data base system

• Qualified Customers to increase sale production

• Inventory Control- maintained conclusive records of inventory in stock

• Performed promotional marketing/advertising

St. Bonaventure Church, Jamaica, NY

Usher January 2004- Present

Facilitate entrance and exits of members

Assist congregation with various needs

Assist in organization and maintenance of building

Jamaica YMCA, Jamaica, NY

Technology Assistant Seasonal 2002 & 2003

• Installed and set up various equipment products

• Managed the use and quality of the electrical equipment

• Provided technical support on an on-call basis

Another Young Scholar Tutoring, LLC, Jamaica, NY

Tutor/Intern September 2008- Present

• Assisted with remedial Math, Reading, Science and Social Studies to students in grades

Pre-K to 8

• Mentored children ages 2-13

Offered hands on experience to accommodate children’s unique learning styles

• Developed short and long term goals to accommodate the individuals needs of each

student

• Performed quarterly informal/formal assessments based on each subject

Skills: Artist/Designer; People- oriented, Familiar with computer applications: Microsoft Word,

Excel, Nero, Photoshop, etc.

References Available Upon Request

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