Customer Service Sales Representative

T HO MAS N ORR IS HM 864-***-**** ( ******.********@*****.***)

OVERV I EW

A highly motivated professional seeking a challenging position with a progressive company where I can utilize my

customer service and technical skills while helping an organization in meeting its goals and objectives. Areas of strength

include:

Training new employees

•

Customer Service

•

Technical Support

•

Problem solving/troubleshooting (electrical and electronics)

•

PC use (hardware/software)

•

E D UCAT IO N

Industrial Electronic Technology

Tri County Technical College (Associate Degree)

PROFESSIONAL EXPER I ENCE

RSR- Route Sales Representative

Frito-Lay, Greer, SC

Responsible for delivering, marketing, displaying product to maximize sales and profitability.

DOT Certified

Technical Manager

DIRECT SATELLITE, Greenville, SC

• Manage staff of 21 employees.

• Overseeing technical operation of the company

• Train new technicians on installation and equipments

• Inventory control of all stock parts

Field Service Technician

EVS US, Charlotte, North Carolina and Haifa, Israel

• Responsible for working on electro mechanical products in the field that are complex in nature

• Problem solving at all system levels including hardware and software

• Perform routine preventive maintenance

• Maintain a high level of customer relations and satisfaction

Field Service Technician

OLIVETTA NORTH AMERICA, INC. Atlanta, GA

Independently work on LexMark Laser Printers and computer systems that are complex in nature where judgment

•

is required.

Make routine recommendations; Install hardware, software and configuration.

•

Perform scheduled preventive maintenance.

•

Provide technical support to less experienced technicians.

•

Maintain a high level of customer relations and satisfaction .

•

REWARD

Milliken, Pursuit Of Excellent Reward

REFERENCES

Available upon request

Contact this candidate