Customer Service Quality Assurance

Lindsey King

816-***-**** . ********@*****.*** . 12141 W. 136th Street #535, Overland Park, KS 66221

SUMMARY OF QUALIFICATIONS

Analytical problem-solver with ability to analyze issues and design value add solutions

Self-starter with a strong work ethic and passion for results

Keen ability to build, maintain and promote strong internal and external customer relationships

Capable of communicating clearly and effectively across all levels of an organization

Able to work unsupervised while meeting deadlines, prioritizing tasks and handling unstructured problems

RELEVANT EXPERIENCE

SOFTWARE PRODUCT SPECIALIST October 2011 – Present

Freightquote.com – Kansas City, MO

Provide product related software support for Freightview.com, a Cloud based SaaS transportation management system (TMS)

Assist with new customer solution design and pre-sales product related support

Manage customer related product upgrades, system expansions, data migrations and implementations

Oversee communications and project planning between clients, developers, project stakeholders and leadership

Maintain high attention to detail while accurately establishing and configuring accounts and system data migration points

Assess product stability through internal quality assurance testing and customer facing user acceptance testing

Analyze complex technical and nontechnical issues in a concise and logical manner to drive issues to resolution

Develop and maintain design documents, system setup guides, system configuration, training documentation and user manuals

Provide software consultation services to customers through web-based presentations and customer onsite visits

Selected by executive leadership to participate in Freiqhtquote’s leadership development program in 2012

CUSTOMER SERVICE REPRESENTATIVE May 2009 – September 2011

Derbigum Americas, Roofing Manufacturing – Kansas City, MO

Implemented new transportation management system (TMS) which resulted in $250k year transportation savings spend

Processed orders of $12-$15M in annual sales utilizing Microsoft Dynamics GP enterprise resource planning (ERP) system

Coordinated customer orders from receipt, to point of ERP entry, throughout order fulfillment and final delivery within TMS

Developed standard operating procedures, workflows and system manuals to document efficient functional ERP procedures

Demonstrated ability to manage account issues using good judgment while maintain a positive manner to build client relations

OTHER EXPERIENCE

HEAD/ASSISTANT VOLLEYBALL COACH 2004 – Present

Various High School & Club Teams – Kansas City area

Supervise various teams of 10 players, ages 12-17, with a focus on athletic and personal development for the next level of play

Effectively plan and implement weekly practices, tournaments and multiple camps on a yearly basis

Organize tournament travel lodging and group activities for players and families

Conduct private lessons in one on one settings or through focus group settings

CHILI’S GRILL & BAR 2003 – 2009

Server/Trainer – Overland Park, KS

Recorded customer food and beverage orders and entered information into computer for transmittal to the kitchen

Monitored food distribution, ensuring meals were delivered to the correct recipients in a timely manner

Maintained 100% compliance to all food safety and restaurant safety guidelines

Delivered ongoing training to staff to ensure exceptional customer service

EDUCATION & TRAINING

Bachelor of Science, Business Management Baker University, 2009

Associate of Liberal Arts, General Studies, full ride Volleyball scholarship Johnson County Community College, 2004

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