Customer Service Sales

MOACYR (MOE) MAYRINCK

* ********* ***** ************, ** 29680 CELL: 305-***-**** **********@*****.***

OBJECTIVE

Seeking the position of IT Help Desk Agent Portuguese Speaking in a challenging environment where I get an

opportunity to utilize my technical and language skills. Also to ensure successful and on time completion of projects.

Therefore driving the organization to continue as leader in the industry.

Position ID: 032**-*******

CAREER

CompuCom Systems (BMW ITRC) Greenville, SC

2012 - Current

International IT Support (Americas)

Provide a single point of contact for end users to receive support and maintenance within the organization's desktop

computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and

equipment to ensure optimal workstation performance also troubleshoot problem areas ( by telephone, or via email) in a

timely and accurate fashion, and provide end-user assistance where required.

Other responsibilities:

• Recording and processing incidents and service requests according to process specifications.

• Communicating with users to understand issues and known solutions.

• Closing and documenting incidents according to process specifications.

• Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in the downstream

support in line with the process specifications.

• Initiating escalations via designated management according to process specifications.

UTi Integrated Logistics(Michelin DC) Laurens, SC 2008 – 2012

Database Administrator

Developer and administrator of three databases OPMT (Tracking of internal and external errors, associates production and

KPI), Training Track (Training records) and YMS (Yard Management Systems).

• RFID Project Team Member and provide technical support for problems with RFID Scanners and Printers.

• Continually track, coordinate RFID Scan System from uploading orders, creating loads and door assignments over

Fifty thousand tires a daily.

• Run daily reports to analyze scanned tires and initiate problem solving.

Consolidate and compare Customer Over, Short and Damage (OSD) report to UTi OSD to identify issues, develop

recommendations and implement solutions in cooperation with operations and carriers.

• Quality team member responsible for assisting with changes and creation of work instructions.

UTi Logistics (BMW Plant) Greer, S.C. 2006 – 2008

Quality Supervisor

Facilitate and coordinate all document control issues for multi-location site. Create and coordinate the development and

implementation of Access.

• Develop and maintain database tools for management.

• Maintain quality department reporting needs (i.e. Daily Operations Reports and Damages).

• Create and maintain schedules for Process Audits, FIFO Audits and Safety Audits in supporting of operational and

quality objectives.

• Conduct training as required for implementation of new tools.

• Administration and maintenance of UTi Quality Management System Web-site.

• Assist in measuring, monitoring and reporting on Key Operating Indicators including trend charting facility

performance

Discovery Channel Latin America 2005 – 2006

Software Implementation – Miami, FL

Testing and implementing IBMS system for Traffic, Commercial Operations, Ad-Sales and Broadcast Operations.

• Responsible for the commercial grid input of top channels.

• Served as customer interface on commercial grid related issues.

Two Brothers Computers 2004 – 2005

Computer Consultant – Miami, FL.

Network maintenance including: security services, load monitoring, system resilience, back-up, and restore.

• First Level Desktop Support.

• Installation, configuration, maintenance and trouble shooting of LAN/WAN networking and wireless routers

workstations, operating systems and applications.

Tiger Direct 1999 – 2004

Senior Sales & Tech Support Consultant – Miami, FL.

Computer, wired and wireless network, telephony, cellular phones, security, video and technology sales and support.

DELL; IBM; Toshiba; Gateway, Systemax; HP; Dlink; Linksys; Asus; Seagate; AMD; Intel; Nokia; Motorola….

EDUCATION

Greenville Technical College Greenville, SC

MS ACCESS & EXCEL ADVANCED – 2007

University of Miami - Miami, FL

A + CERTIFICATION - 1997

Catholic University of Pernambuco - Recife, Brazil

CIVIL ENGINEERING – 1982 – 1986

PROFESSIONAL DEVELOPMENT

MS WINDOWS 95-XP-VISTA-SEVEN,

MICROSOFT OFFICE (2007-2010), WORD, EXCEL, ACCESS, VISIO, POWER POINT OUTLOOK,

INFOPATH

SAP WAREHOUSE CONTROL

LOTUS NOTES

IBMS TV BROADCASTING

AS-400 LEGACY TV BROADCASTING

WICS WAREHOUSE CONTROL

MACS POINT OF SALES AND CUSTOMER SERVICE

BMC Remedy LOG REGISTER

Avaya One-X COMMUNICATION

Avaya Interaction Center COMMUNICATION

LANGUAGES

FLUENT ENGLISH – SPANISH – PORTUGUESE

SKILLS FRENCH

REFERENCE

David Bellinger Rick Bedwell

Logistics Project Leader Regional Implementation Lead, APAC

DRAEXLMAIER UTi Worldwide

1751 E MAIN ST 355 Woodruff Road, Suite 110

DUNKIN, S.C Greenville, SC 29607

864-***-**** 864-***-**** – office

864-***-**** – cell

Contact this candidate