Customer Service Data Entry

Shimae Ivey

******@*****.***, 518-***-****

EDUCATION

Associates Degree - Liberal Arts, Hudson Valley Community College, Troy NY

Certificate: Computer Information Systems (CIS) Hudson Valley CC, Troy

NY Expected Completion Dec 2013

PROFESSIONAL EXPERIENCE

IT help desk intern St. Peter's Hospital, Albany NY

5 / 2013-8/2013

* Installed operating systems on computers (Win 7).Put users into groups in

Active Directory, answered and maintained help desk tickets. Assisted

users with hardware and software issues. Performed installations of

software, update java and Adobe. Built workstations, and provided

customer service to clients over the phone while performing remote

assistance. Some trouble shooting and assisting in level 2 technician

issues.

Office Assistant /Student Department of Social Services, Troy

NY 3/2011-5/2013

* Greeted clients, organized and maintained client files, answered incoming

calls routed callers to appropriate extensions. Assisted in office duties

while maintaining policy and confidentiality of client personal

information.

Substitute Teacher Assistant Troy School District, Troy NY

1/2011- 6/2011

* Provided instruction, managed the classroom environment, and promoted

student learning. Reported to various on call facilities to perform

substitute Teacher duties, engaging children in educational agenda i.e.;

math, science, reading.

Office Assistant State Employees Federal Credit

Union (Office Team Staffing), Troy NY 11/2010-1/2011

* Efficiently organized and maintained client files. Performed data entry,

handled incoming mail, opened mortgage checks produced photocopies of

checks for client files. Forwarded checks (mortgage) payments to

accounting while creating documentation via data entry for tracking

purposes.

Customer Service Associate ACS (Superior Group Staffing),

Albany NY 8/2010-10/ 2010

* Answered incoming calls while performing data entry as well as maintained

confidential information. Assisted callers in retrieving information

according to title payee or payor of child support. Provided customer

service and direction.

Teaching Assistant Unity House Child Care, Troy NY

1/2008-1/2009

* Met and greeted parents and children, assisted Lead Teacher in providing

safety and educational agenda in and out of the classroom, maintained

files on children's health and family educational goals

Customer Service Telesales Representative Corporate Management

Group, Troy NY 8/2007-12/2007

* Performed outgoing calls to prospective clients and kept handwritten

records. Solicited publishing material for sale or trial to hospitals and

law firms to supply reference material.

Community Worker Volunteer Troy Housing Authority, Troy NY

1/2007-8/2007

* Participated in planning, coordination of community events, provided

information and needs based program referrals to the public aided in

publicizing available services and improving community outreach.

Customer Service Empire BlueCross (Kelly Services), Albany NY

8/2006-10/2006

* Data entry, answered incoming calls while navigating insurance computer

system, scheduling and routing calls. Assisted mother s in delivery

appointments for new baby. Provided information to nurses calling for

health insurance information about patients.

TECHNICAL SKILLS:

Programming Language: Java, SQL. Software's: Active Directory, Microsoft

Office Suite and Adobe flash. Other Skills: Customer service skills, data

entry typing 35-40 wpm, Help desk ticketing system level 1 and level 2 and

PC Hardware setup

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