Customer Service Representative

CHRISTINE IWANSKI

** ****** ***** **********, ** 29607

864-***-**** ■ *********@*****.***

Experience

Guardian Protection Services January, 2013 to August, 2013

Customer Service Representative Warrendale, PA

Temporary Employee with Integrative Staffing Group from 1/21/13 to 4/22/13; Hired on full time at Guardian

4/22/13.

Responsible for answering phone calls related to residential and small commercial security systems.

Provide accurate and complete information regarding alarm events.

Suggest appropriate upgrades and/or additions to existing security systems.

Troubleshoot malfunctioning systems and schedule service calls when necessary.

Interact with other departments within the company regarding customer accounts and updates to information.

Research complex issues for clients in an efficient and productive manner.

RoseCrest Assisted Living Facility, Mars, PA May, 2012 to December, 2012

Resident Coordinator / Medical Technician

Responsible for providing direct patient care to a 30-resident assisted living facility.

Assist residents as necessary with eating, ambulating, toileting, bathing, dressing and transporting.

Perform daily housekeeping tasks, including changing bed linens, laundry, and cleaning of the facility.

Responsible for monitoring patients to ensure their overall safety and security.

Distribute medication to the residents at designated times, while ensuring a safe and correct medication pass.

PNC Bank, Pittsburgh, PA Jan 2003 to May 2012

Business Banking Consultant II / Technical Support Representative – June 2007 to May, 2012

Selected to be one of the founding members of the DepositNow Team (February 2007)

Responsible for assisting in the creation of Policies and Procedures for the DepositNow Team

Responsible for the implementation of existing customers into the DepositNow service.

Provided training to new members of the DepositNow Team

Provided sales and technical support to clients, Business Bankers and Treasury Management Officers for the

DepositNow remote deposit service.

Provided coaching and training for new Business Banking Consultants.

Assisted in processing Commercial Loan Payment requests that customers submitted through the Online

Banking Website; Provided daily tracking of processed payments.

Assisted with responding to e-mails received through the Online Banking Message Center. Provided daily

tracking of resolved issues and/or complaints.

Assisted with and managed special projects as needed.

Business Banking Tier I FSC – October 2006 to June 2007

Served as first point of contact for business clients that utilized our IVR system.

Provided one-call resolution for business clients, escalating calls when appropriate and / or necessary.

Product Client Services Representative (TM) – March 2006 to October 2006

Served as an initial point of contact for both clients and service partners, which allowed me to facilitate and

resolve problems that often involved multiple products.

Worked independently within a team setting.

Online Banking Specialist/Tech Support FSC – April 2004 to March 2006

Responsible for customer service & technical support for PNC Bank’s online services via phone and e-mail.

Provided set-up, navigation and troubleshooting for Account Link by Web, Quicken & QuickBooks software for

both Consumer and Business Customers.

Assisted clients with Online/e-payment services and initiated ‘regulation E’ disputes.

Supported clients for Auto Transfer, Verified by Visa, PNC Alerts and other e-services.

Financial Service Consultant –January 2003 to April 2004

Handled customer calls efficiently by completing account maintenance/transfer fund requests.

Explained bank services, policies and procedures while identifying proper services and cross/up selling.

Citizens Bank, Pittsburgh, PA May 2002 to Jan 2003

Customer Service Representative

Responsible for effectively handling inbound telephone inquiry and service requests.

Trained former Mellon Bank employees on the new Citizens Bank System.

Education

Mercy Hospital School of Nursing August 2012 to December, 2012

Majoring in Nursing Current GPA Not available

Butler County Community College August 2011 to August 2012

Majoring in Pre-Nursing GPA: 3.75

Skills

Microsoft Office Suite 2000/2007/2010 LPC

Windows 95/98/2000/NT/ME/XP/Vista/7 Quicken/QuickBooks

Computer Construction/Repair Lotus Word Suite.

Software Installation

Basic Networking

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